ServiceNow ITOM Developer

Job Title: ServiceNow ITOM Developer

Location: India Experience: 3–8 Years Job Type: Contract / C2C (if applicable)

Job Description

We are seeking an experienced ServiceNow ITOM Developer with strong expertise in Discovery, CMDB, CSDM, and Service Mapping. The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow IT Operations Management (ITOM) solutions, along with strong scripting and integration capabilities.

Required Skills

ServiceNow ITOM (Discovery, Service Mapping, CMDB, CSDM)

JavaScript & Glide API

Flow Designer & Workflow Editor

MID Server Configuration

REST & SOAP APIs

IntegrationHub

Event Management

Cloud Management

HTML, CSS, XML & JSON

PowerShell Scripting

Technical Requirements

Strong knowledge of ServiceNow platform architecture and ITOM modules

Experience with Discovery, Service Mapping, CMDB management, and CSDM

Hands-on experience with MID Servers and IntegrationHub

Experience integrating ServiceNow with monitoring tools such as Splunk and SolarWinds

Experience integrating with AWS, Azure, and GCP

Good understanding of networking concepts including TCP/IP, DNS, and Firewalls

Familiarity with Agile/Scrum and Software Development Life Cycle (SDLC)

Key Responsibilities

Design, develop, configure, and customize ServiceNow ITOM solutions

Implement and maintain Discovery, Service Mapping, Event Management, and Cloud Management modules

Develop and maintain integrations using REST/SOAP APIs and IntegrationHub

Manage and enhance CMDB while ensuring CSDM compliance, data integrity, normalization, and reconciliation

Build automation workflows using Flow Designer, Workflow Editor, JavaScript, and PowerShell

Troubleshoot and resolve ITOM, Discovery, and platform performance issues

Collaborate with business and technical stakeholders to deliver effective solutions

Prepare technical documentation and standard operating procedures (SOPs)

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS – ITOM)

ITIL V3/V4 Certification

Required Soft Skills

Strong analytical and problem-solving skills

Excellent verbal and written communication

Ability to work effectively in cross-functional teams

Strong ownership and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Pay: ₹60,000.00 - ₹90,000.00 per month

Work Location: On the road