Customer Account Executive

Date Posted:

Country:

Singapore

Location:

SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A

Position Role Type:

Onsite

Essential responsibilities include but are not limited to:

Report to Customer Support Manager and support Business Development Directors on account related issues

Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI

Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution

Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence

Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting

Administer and execute shipping, invoicing and other related logistic coordination

Document and maintain data integrity of sales records, customer records, etc in ERP

Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports

Participate in marketing events planning and execution

Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc

Support 24/7 AOG hotline on a rotation basis

Occasional traveling required

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.