Stage Customer Service Operations & Performance - Nespresso
Skills
About the role
Position Snapshot
Nespresso, Milan (Assago) HQ
Undergraduate or Master's students/new graduates in Economics, Business Management, Management Engineering, Business Analytics or related fields.
Nestlé welcomes people with disability
Full-time internship (6 months) – We offer a monthly allowance of €900, free access to the company canteen, free access to a partner gym near the office and a company laptop
A dynamic, people‑focused environment that encourages autonomy, trust, and a results‑oriented way of working
Start date: September 2026
Position Summary
At Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet.
As part of the Customer Relationship Center, you will support the team responsible for monitoring service performance, analyzing operational data and identifying improvement opportunities. This internship is ideal for candidates interested in data analysis, business performance monitoring and customer service operations.
A Day in the Life of a Customer Service Intern
Support the monitoring of Customer Service performance through the analysis of operational KPIs and dashboards.
Collect, organize and analyze data related to customer contacts, service levels and operational performance.
Update reports and dashboards using Excel and Power BI to provide insights to the business.
Support the team in identifying trends, inefficiencies and opportunities for process improvement.
Collaborate with external customer service providers to monitor operational performance and service quality.
Work with internal stakeholders (Sales, Marketing, Supply Chain, Finance and T&Q) to investigate operational issues and support decision-making.
Contribute to continuous improvement projects aimed at enhancing customer experience and operational efficiency.
What Will Make You Successful
Strong interest in Customer Service and operational processes in a complex organization
Good organizational and project management skills
Strong analytical mindset with problem-solving capabilities
Effective communication skills and ability to collaborate with multiple stakeholders
Proactive attitude, curiosity and strong team spirit
Fluent in English
Good knowledge of Microsoft Office, particularly Excel, Power BI, SQL, Python e Power Point
Experience in using AI tools (e.g., Copilot, ChatGPT, automation platforms) to support task automation, data analysis, and process simplification.
What We Offer
A learning opportunity within a multinational and purpose-driven company
Exposure to cross-functional teams and real business challenges
A dynamic, inclusive and growth-oriented working environment
What you will learn
During this internship you will gain hands-on experience in business reporting, KPI analysis, performance monitoring, stakeholder management and continuous improvement projects. You will strengthen your analytical skills through the use of Excel, Power BI and data-driven decision-making tools while gaining exposure to how a multinational company manages customer service operations.
About Nestlé & Nespresso
Nespresso is part of the Nestlé Group, the world’s largest food and beverage company.
Our Selection Process
Step 1:
Meeting with HR – Talent Acquisition Motivational and Attitudinal Assessment
An introductory conversation focused on your motivations, your academic and extracurricular experiences, and your interest in sustainability-related topics and corporate management.
Meeting with the Line Manager / Tutor Role Exploration & Business Case
An interview focused on the Customer Service Operations & Performance environment. You will be asked to analyze operational KPIs and customer service performance data, identify key insights and propose improvement actions. This step assesses your analytical mindset, problem-solving approach and ability to translate data into business recommendations.
Step 3:
Feedback
You will receive feedback at the end of the process, regardless of the outcome.
Questions about this role
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