IT Manager

Job Description

As an IT Manager at Gameloft, you will support a diverse range of teams - including artists, designers, programmers, QA, and administrative staff - to ensure their workstations, software, and technology tools run reliably and efficiently. You'll lead our IT Support Technicians team while helping to plan and maintain the studio's IT infrastructure, anticipate future technology needs, and deliver secure, effective solutions that enable our teams to do their best work. Working closely with local and global stakeholders, you'll oversee day-to-day IT operations, drive continuous improvements, manage vendors and IT assets, and help maintain a secure and resilient technology environment as the studio continues to grow.

What it means on a daily basis

Manage the local IT team by coaching team members, setting clear expectations, evaluating performance, and supporting their professional growth.

Provide technical support for users, assisting with hardware, software, and network issues.

Manage hardware and software inventories, ensure IT resources remain secure and compliant, and provide reporting as needed.

Work closely with the HQ IT Manager, Global Infrastructure, and Information Security teams to enhance standardization, operational efficiency, and security across Gameloft.

Manage the installation, deployment, and licensing of software packages.

Use monitoring tools such as Grafana to proactively monitor infrastructure health and performance.

Manage virtualization platforms to optimize resource utilization and server performance.

Oversee on-premises infrastructure, core services, and network operations.

Provide regular updates and reports to the Studio Manager and HQ IT Manager to ensure alignment with studio and company priorities.

Take a hands-on approach by assisting with hardware deployment, equipment relocation, and shipping as required.

Partner with studio leadership, including the Studio Director, to influence technology strategy, infrastructure planning, and operational decisions that support the studio's long-term goals.

Participate in planned after-hours work when required to perform maintenance, upgrades, deployments, or respond to critical incidents while minimizing disruption to studio operations.

Champion continuous improvement by identifying opportunities to enhance IT processes, systems, and the overall technology experience for the studio.

What success will look like

You'll build a high-performing IT team that delivers reliable, responsive support while maintaining a secure and efficient technology environment for the studio. You'll be a trusted partner to studio leadership and global IT teams, driving continuous improvements, ensuring infrastructure and IT assets are well managed, and delivering practical technology solutions that enable our teams to create great games.

Your Recruitment Journey

First stage: A 40-minute HR interview on Teams.

Second stage: Interview with IT Director

Third stage: Interview with Studio Manager

Qualifications

What you need to succeed

Proven experience in an IT leadership role, with experience leading or mentoring a technical support teams

Strong knowledge of Windows server and desktop environments, networking, virtualization, and on-premises infrastructure.

Experience managing IT operations, including hardware and software lifecycle management, asset management, and software licensing.

Solid understanding of IT security best practices, system monitoring, backup, and business continuity.

Excellent troubleshooting, problem-solving, and stakeholder management skills, with a customer-focused approach.

Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent written and verbal communication skills.

Desirable:

Working knowledge of Microsoft 365 technologies, including Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft Defender, and Microsoft Exchange Online.

Experience developing or maintaining automation scripts using PowerShell.

Experience with infrastructure monitoring tools such as Grafana.

Experience supporting game development or creative studio environments.

Relevant Microsoft, VMware, or other industry certifications.

Additional Information

What's in it for you

Perks & benefits:

A flexible work model that supports work–life balance

Subsidised car parking

Ongoing learning and development opportunities to support career growth

An employee referral program with generous bonuses

Private health insurance and fitness subsidies

Access to employee mental health and wellbeing support

Paid parental leave

Childcare assistance

A dedicated relaxation space, including a massage chair

Additional paid leave, including: Birthday leave, Christmas shutdown leave, Volunteer leave, Women’s health leave

Free coffee from a commercial espresso machine, plus daily snacks and a light breakfast

Friday social drinks with friendly game tournaments

A stunning rooftop terrace with river views and a games room

Exclusive Gameloft-branded merchandise

Life at Gameloft

Since 2014, our Brisbane Studio has grown into a full-service, end-to-end studio. We create world-class, multi-award-winning titles such as The Oregon Trail™, My Little Pony: Mane Merge, and more recently, Carmen Sandiego.

As pioneers in Brisbane’s game development landscape, we craft immersive experiences that transcend traditional boundaries and engage players across diverse platforms. We are proud to be developing Bluey’s Happy Snaps, bringing one of Australia’s most iconic IPs to life in a brand-new interactive experience. As we venture into this exciting phase, we’re also expanding our talented team for a range of unannounced projects.

Driven by a strong studio culture and a passion for creating meaningful experiences, we build games that resonate with players around the world.