Owner Relations Manager

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

As an Owner Relations Manager, you play a vital role within our Asset Management Team. Your friendly and diplomatic demeanor is your key asset as you embark on a mission to strengthen and nurture relationships with our current apartment owners across a diverse portfolio of properties. Furthermore, your charm and expertise will be instrumental in fostering connections with potential owners, thus contributing to the growth and enhancement of our property portfolio.

Primary Responsibilities

Forge and sustain relationships with current apartment owners while also establishing connections with potential investors and other building stakeholders

Respond to enquiries from apartment owners in relation to matters regarding the management of their investments, apartment returns and general owner account enquiries

Effectively resolve any enquiries or concerns from apartment owners

Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation

Implement strategies and initiatives to increase keys under Accor’s management

Skills and Experience

Previous experience within the Property Industry in Business Development / Property Management is beneficial

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Masterful in the art of communication, both the written and spoken

Due to our obligations under Anti-Money and Counter-Terrorism (AML/CTF) regulations, all successful candidates will be required to participate in a pre-employment background screening, including identity verification, a national police check and a bankruptcy/insolvency search

Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality

A current real estate sales certificate or transferrable licence or nearing completion

Strong administrative skills

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.