Site Reliability Engineer

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

We are seeking a motivated and technically capable Site Reliability Engineerto help maintain, and continuously improve the reliability, scalability, security, and performance of our enterprise platforms.

You will work across cloud technologies, infrastructure automation, observability, security, and operational processes to ensure services remain resilient and available. This role requires a strong operational mindset, a passion for automation, and the ability to troubleshoot complex technical issues across hybrid and cloud environments.

To be successful in this role, you must be have full working rights (Citizen, Permanent Resident or Visa Holder), no sponsorships provided and able to get a National Police Check clearance.

What you’ll do

The core objectives and responsibilities of the Site Reliability Engineer are as follows:

Reliability Engineering

Implement, and maintain highly available and resilient infrastructure.

Drive continuous service improvements through performance analysis and operational metrics.

Support disaster recovery planning including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)

Observability & Monitoring

Develop and maintain monitoring, logging, and alerting solutions.

Proactively identify reliability risks before they impact services.

Analyse system performance and capacity trends.

Create operational dashboards that provide actionable insights.

Incident Response & Problem Management

Participate in and support on-call rotations.

Lead troubleshooting and resolution of production incidents and service outages.

Develop and maintain incident response runbooks and playbooks.

Conduct blameless post-incident reviews and drive corrective actions.

Automation & DevSecOps

Implement and maintain Infrastructure as Code (IaC) solutions.

Automate operational tasks, deployments, and service recovery processes.

Embed security controls throughout the technology lifecycle using DevSecOps principles.

Contribute to CI/CD pipeline development and optimisation.

Cloud & Platform Engineering

Support cloud environments across Azure, AWS and Google Cloud Platform.

Assist with cloud architecture, governance, landing zones, and platform standardisation.

Support containerised workloads using Docker and Kubernetes.

Collaborate with engineering and security teams to improve platform reliability and performance.

What you’ll bring

Ideally, you will bring the following skills and experience to this role:

Technical Experience

5+ years in Infrastructure, Cloud Engineering, Platform Engineering, Systems Engineering, or Site Reliability Engineering roles.

Experience supporting enterprise cloud platforms including:

Microsoft Azure

Amazon Web Services (AWS)

Google Cloud Platform (GCP)

Experience administering:

Active Directory

Microsoft Entra ID

Microsoft Intune

Google Workspace

Strong understanding of virtualisation technologies.

Experience with cloud landing zones and platform governance.

Familiarity with containerisation technologies such as Docker and Kubernetes.

Reliability & Operations

Experience implementing monitoring, logging and alerting solutions.

Understanding of SLIs, SLOs and Error Budgets.

Experience supporting high-availability environments.

Knowledge of incident management and problem management practices.

Understanding of business continuity, disaster recovery, RTO and RPO requirements.

Security & Governance

Familiarity with:

Infrastructure as Code (IaC)

DevSecOps practices

Zero Trust security principles

Security and governance frameworks

Frameworks & Standards

Working knowledge of:

NIST Cybersecurity Framework

ITIL

COBIT

ISO 27001

Zero Trust Architecture

Culture and Benefits

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you would like to know more and this sounds like you. Please apply online today!