Senior Business Change Lead - Insurance

Our client, a Lloyd's Managing Agent, is seeking an experienced Senior Business Change Lead to drive a sequence of significant technology-enabled business transformation programmes. The role will initially focus on the implementation of an Identity and Access Management (IAM) solution, before transitioning to support an Underwriting Workbench implementation and a subsequent HCM (Human Capital Management) transformation.

This is a flexible, part-time engagement (1–5 days per week) suited to a senior change professional who can operate independently, build credibility quickly with senior stakeholders, and flex across concurrent or sequential change initiatives within a London Market environment.

Key Responsibilities

Lead end-to-end business change activity across the IAM implementation, followed by the Underwriting Workbench and HCM transformation programmes.

Design and own the business change strategy, including stakeholder engagement, communications, training and business readiness plans for each initiative.

Build and maintain strong working relationships with senior stakeholders across IT, HR, Underwriting and wider business functions.

Assess change impacts across affected teams and translate technical delivery milestones into business-facing readiness activity.

Develop and deliver communications plans and materials to support awareness, understanding and buy-in at all levels of the organisation.

Design and oversee training approaches and materials to support user adoption of new systems and ways of working.

Define and track adoption and business readiness metrics, escalating risks and issues to programme leadership as required.

Work closely with programme and project managers, technical delivery teams and third-party vendors to ensure change activity is aligned with delivery timelines.

Provide senior-level guidance on change best practice, drawing on prior experience of similar platform implementations.

Requirements

Proven track record leading business change on technology-enabled transformation programmes, ideally at a senior or lead level.

Strong stakeholder engagement and senior stakeholder management skills, with the ability to influence without direct authority.

Demonstrable experience across the full change lifecycle: communications, training design and delivery, business readiness and adoption.

Confident, independent operator, comfortable managing ambiguity and working flexibly across multiple concurrent priorities.

Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences alike.

Desirable:

Prior involvement in an IAM, IGA (Identity Governance and Administration) or PAM (Privileged Access Management) implementation.

Experience of Underwriting Workbench platforms or comparable underwriting technology transformation.

Experience of HCM platform implementations, such as Workday, Dayforce, SuccessFactors or similar.

Prior experience within the London Market or Lloyd's insurance market, with an understanding of market-specific processes and regulatory context.

Benefits

Basis: Interim/contract, engaged via G MASS.

Duration: Aligned to the technology change programme timeline, initial 6-month contract