Head of Client Relationships

The Head of Client Relationships is accountable for overall performance, growth and strategic development of a portfolio of FNZ clients. Operating as a player/coach, the role combines executive ownership of FNZ’s most strategic client relationships with leadership of Client Directors responsible for day-to-day account delivery.

The role provides strategic oversight across multiple clients, ensuring consistent, high-quality delivery of the FNZ platform services, alignment to FNZs go to market strategy, and achievement of financial, operational and customer satisfaction outcomes.

The role holder acts as the senior client sponsor for priority accounts, escalations, and commercial outcomes, while coaching and developing Client Directors to deliver predictable, scalable performance across the client portfolio.

The Head of Client Relationships works in close partnership with Service Delivery, Portfolio, Product and Commercial leadership to ensure delivery excellence, structural alignment, and a coherent client experience across all touchpoints.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.