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Customer Care Rep

Johnson Controls

USonsite$78k-$117k/yrPosted Jul 14, 2026
Posting intelligenceActively listed

About the role

What you will do

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

How you will do it

Adhere to current Johnson Controls policies, procedures, products, programs and services.

Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base

Deliver increased sales against an assigned quota.

Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

Interface effectively with district operations to deliver and improve service delivery.

Determine customer needs and develop sales strategies to meet those objectives.

Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Qualifications - External

What we look for

BA, BS or similar degree highly preferred

2+ years of sales and/or customer service experience with a similar product, service or industry

Highly motivated and success driven

Excellent communication skills and ability to quickly qualify opportunities

High degree of self-discipline

Independent, creative thinker

Ability to sell intangible services

Salary Range: HIRING SALARY RANGE: $77,900-$117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Compensation

This Customer Success Manager role pays $78k-$117k/yr. Within typical range for customer success manager roles in United States.

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Johnson Controls's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Customer Success Manager roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for United States medians across recent openings.

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