Reservation Executive

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Identify optimal, cost effective use of the resources and educate the team on the same.

Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.

Assist in the development of occupancy forecasts for the annual budget.

Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.

Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability

Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.

Ensure calculative overbooking.

Give discounts and corporate rates, as per the company’s policy.

Supervise and delegate work to reservation associate

Ensure that all reservations are recorded as per standard procedures.

Handle additional responsibilities as and when delegated by the Management

Qualifications

Diploma or equivalent; associate or bachelor's degree preferred

Previous experience in a customer service or reservations role

Strong communication and interpersonal skills

Ability to multitask and prioritize effectively

Attention to detail and accuracy

Proficiency in reservation software and Microsoft Office Suite

Ability to work flexible hours, including weekends and holidays

Additional Information

Strong leadership, interpersonal and negotiation skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times