Software Architect II

Job ID: 61669

12 - 15 Years

2 Openings

Trivandrum

Role description

Job Summary:

We are seeking a skilled and experienced DialogFlow Developer to join our team. This role involves the design, development, deployment, and support of IVR systems, chatbots, reporting tools, and integrations within a cloud-based contact center environment. The ideal candidate will have hands-on experience with Google CCAI Platform (Dialogflow CX), Agent Development Kit (ADK) and be proficient in Python and Google Cloud Platform (GCP) services.

Key Responsibilities:

Develop and maintain IVR flows and chatbot conversations using Google CCAIP, Dialogflow CX and Agent Development Kit.

Integrate contact center solutions with third-party APIs and internal systems.

Support production environments by troubleshooting application and infrastructure issues using log analysis and system monitoring.

Build and maintain serverless applications using Cloud Functions and manage data in Firestore DB.

Create reporting dashboards and tools to monitor key metrics and performance of contact center solutions.

Collaborate with cross-functional teams including QA, operations, and infrastructure for end-to-end solution delivery.

Ensure security, scalability, and high availability in application design and development.

Participate in code reviews and maintain documentation for developed solutions.

Required Skills & Qualifications:

Strong experience in development using Dialogflow CX and Agent Development Kit

Solid programming skills in Python

Experience with Google Cloud Platform (GCP), especially Firestore, Cloud Functions, and API Gateway, Storage buckets

Strong understanding of API integrations and RESTful services

Experience in log analysis, production support, and troubleshooting complex application issues

Good communication and documentation skills

Preferred Qualifications:

GCP certification or relevant Google Cloud training

Experience in CI/CD and DevOps practices

Exposure to machine learning/NLP concepts as used in conversational AI

Background in working with agile teams and tools like Jira, Confluence

Mandatory Skills : IVR, AI, Google ADK

Skills

python,cloud computing,artificial intelligence,dialogflow,conversational ai,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.