GUEST SERVICES HOST (FULL TIME)

What you'll bring to the team

A job with Merlin Entertainments isn’t like a job anywhere else.

With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases.

We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic.

But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

The world’s second largest entertainment company is on the hunt for a highly-motivated and fun-loving Guest Experience Host for Madame Tussauds Singapore (based in Sentosa).

Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons?

Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every visit a day to remember.

We are looking for friendly and enthusiastic people who have a passion for delivering excellent guest service and thrive in a fast-paced environment. Come join our Guest Services team today!

We offer FULL TIME, PART TIME & CONTRACT work arrangements for this role

About the role:

In this role you will be responsible for delivering a happy guest experience and driving sales. Every day is different as your schedule will offer variety in your role working in different parts of the attraction from admissions to the gift shop.

Duties include:

Welcome guests at the entry and process ticket sales

Stock up products in the gift shop and sales counters

Assist guests with taking snapshots and answering questions about the displays

Actively upsell souvenirs and tickets to all experiences

Operate and monitor interactive experiences including the 4D cinema show, boat ride and F1-themed VR game*

Maintain cleanliness and follow all health & safety procedures

Please note that our fun training program will provide time and support so you can learn how to operate all interactive experiences before fulfilling duties in each area.

Qualifications & Experience

About you:

Friendly and enthusiastic with a "can do" attitude

Excellent communicator and loves to interact with people from all over the world

Passionate about giving great guest service

Proven track record of reaching sales or guest feedback targets

Available to work regular weekends and public holidays

Previous experience in cashiering and/or customer service roles is preferred

Benefits

Sounds like you? Wait, there's more!

In addition to salary, the Madame Tussauds Singapore family offers the following benefits:

Regular day-hours (9:30am-6:30pm/10:30am-7:30pm shifts)

Daily Meals provided

FREE Transport to Sentosa (via cable car)

Monthly allowance of $100 (Full Time) OR Daily allowance of $5 per shift (Part Time)

Fun and exciting work culture

Sentosa Islander Partner membership that comes with many discounts on the island

Merlin Magic Pass that grants you free entry for you and your guests to any of our attractions in the world, including LEGOLAND Malaysia

Medical & Dental insurance

Competitive leave entitlements, including anniversary leave

Development opportunities

Many other amazing benefits!

We offer the following work arrangements:

Full-time

$2000 base salary per month +

$100 monthly allowance

Monthly Bonus up to $160

Full time hours, 5 day work-week

14 days annual leave

Enjoy all full-time benefits

Pay Range

Competitive

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.