Customer Operations Lead

About HUD

HUD is building infrastructure to create RL training data and evals for frontier AI agents, as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs, Fortune 500 companies, and startups. We’ve raised $16M from top VCs and were YC W25.

About the role

We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers.

Responsibilities

Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)

Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward

Resolve contract, onboarding, and platform blockers by working with the right internal owners

Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications

Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

Experience

You may be a good fit if you have:

Experience in customer operations, business operations, consulting, or similar roles

Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate

Comfort managing many small but important threads at once

High attention to detail and strong follow-through

Used AI tools to improve their productivity

Strong candidates may also have:

Early-stage startup experience with ability to work independently in fast-paced environments

Experience working with technical customers

Familiarity with RL, e.g., you know what environments, evals, and benchmarks are

Thrive in unstructured problem spaces

We prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they don't meet all criteria.

Team & company details

Team Size: ~15 people currently, mostly full-time in-person, but some remote.

Our team: Our team includes 4 International Olympiad medalists (IOI, ILO, IPhO), serial AI startup founders, and researchers with publications at ICLR, NeurIPS, etc.

Company stage: We have 8 figures in funding and high revenue growth. We’re scaling profitably and quickly to meet very strong demand.

Logistics

Employment: Full-time.

Location: On-site only, for now. You can join the team in the San Francisco Bay Area or Singapore offices.

Visa Sponsorship: We provide support for relocation and visas for strong full-time candidates to the US or Singapore.

Timeline: Applications are rolling. The process is 2 technical interviews and a 2-3 day work trial.

What we offer

Competitive compensation

100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)

Lunch and dinner when you’re in the office

Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays

Other perks including an Equinox membership, 401k, and commuter benefits (US employees)

Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc. By unlimited, we mean no one on our token usage leaderboard has ever hit a limit. So we have no idea what the limit is.

Due to high volume, we may not actively respond to every application, but feel free to contact us at recruiting@hud.so or elsewhere if we missed your application!