Application Support Engineer (Level 2)

We are seeking an experienced Application Support Engineer (Level 2) to provide technical support and ensure the stability, availability, and performance of business-critical applications. The ideal candidate will have hands-on experience supporting applications built on modern technologies, including Node.js, React, MSSQL, and AWS Cloud services.

In this role, you will collaborate with cross-functional teams to investigate and resolve production issues, support cloud-hosted applications, perform database troubleshooting, and contribute to continuous service improvements while adhering to IT Service Management (ITSM) best practices.

Key Responsibilities

Provide Level 2 application support by investigating and resolving incidents escalated from the Level 1 support team within agreed service levels (SLAs).

Troubleshoot application, database, and infrastructure issues to ensure system availability and optimal performance.

Analyze and resolve database-related issues using Microsoft SQL Server (MSSQL), including data validation, troubleshooting, and data fixes where required.

Monitor, configure, and support applications hosted on AWS services such as EC2, ECS, RDS, S3, and CloudWatch.

Perform log analysis, system monitoring, and automation tasks using Linux/Unix and shell scripting.

Collaborate with software development teams to resolve application defects and support production deployments.

Support REST APIs, microservices, and containerized applications in production environments.

Follow IT Service Management (ITSM) processes, including Incident, Problem, and Change Management.

Document troubleshooting procedures, technical solutions, and operational processes to support knowledge sharing.

Participate in on-call support and provide after-hours support when required.

Contribute to technology modernization initiatives, including cloud migration, platform automation, and system upgrades.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Minimum 2 years of experience in Application Support or Production Support.

Experience supporting REST APIs and applications developed using Node.js and React (Next.js/Nest.js).

Minimum 3 years of experience working with microservices architecture and containerized environments.

Hands-on experience with AWS Cloud services, including EC2, ECS, RDS, S3, and CloudWatch.

Strong experience with Microsoft SQL Server (MSSQL), including writing SQL queries and troubleshooting database issues.

Experience working with Linux/Unix operating systems and shell scripting (e.g., Bash).

Knowledge of IT Service Management (ITSM) processes and ITIL best practices.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication and stakeholder management skills.

Willingness to participate in an on-call support rotation.

Preferred Skills

Experience with cloud migration and platform automation initiatives.

Familiarity with CI/CD pipelines and DevOps practices.

Experience supporting enterprise applications in a production environment.

ITIL Foundation certification is an advantage.

Pay: Up to $4.00 per month

Work Location: In person