Analyst-Risk Management

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience.

Key Skills

Strong understanding of policy monitoring, compliance programs, and governance frameworks.

Knowledge of risk management, policy interpretation, and control monitoring, with exposure to PCI DSS or similar regulatory frameworks.

Excellent analytical, logical thinking, and problem-solving skills with the ability to identify trends, risks, and compliance gaps.

Strong stakeholder management skills with the ability to collaborate and influence cross-functional teams across Business, Risk, Compliance, and Technology.

Experience managing compliance issues, exception governance, remediation tracking, and driving issue resolution.

Proficiency in data analysis, reporting, and dashboard development using Excel, SQL, Power BI, or similar tools.

Strong program and project management skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent verbal and written communication skills, including the ability to present insights and recommendations to leadership.

Continuous improvement mindset with a focus on process optimization, operational efficiency, and automation.

Ability to work independently with a high degree of ownership, accountability, and attention to detail.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.