Hotel General Manager - The Mill

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

The Mill is The Bamford Collection's first full-service hotel - a design-led retreat set in the Cotswolds, defined by understated elegance, considered craftsmanship and a strong sense of place. Comprising ten individually designed thatched cottages, a members' club, restaurant, bar, private dining room, wild swimming lake and spa, it brings together everything the Collection stands for: quality, craft, sustainability and authenticity.

ABOUT THE ROLE

We are seeking an exceptional General Manager to lead the pre-opening, launch, and ongoing operation of The Mill, Bamford Collection's next exciting luxury opening in the Cotswolds. This flagship destination will combine a luxury hotel, private members' club, and exceptional hospitality experiences for both members and the public.

You will lead the pre-opening programme, recruit and inspire high-performing teams, and shape an outstanding guest experience across accommodation, dining, and membership. Following launch, you will have full accountability for commercial and operational performance, including P&L, guest satisfaction, and team leadership, establishing The Mill as one of the Cotswolds' leading luxury hospitality destinations.

Competitive Salary

RESPONSIBILITIES

Pre-Opening & Launch

Lead the successful pre-opening and launch of The Mill, creating a destination that reflects the Bamford Collection's purpose of conscious living and exceptional hospitality.

Oversee project planning, recruitment, onboarding and training, embedding a culture where colleagues feel empowered to deliver outstanding experiences.

Collaborate with internal and external stakeholders to deliver a seamless opening and an inspiring membership proposition.

Leadership & Culture

Recruit, lead and develop high-performing teams, fostering an inclusive culture where colleagues are encouraged to bring their authentic selves, take ownership and continually grow.

Inspire collaboration, accountability and a shared commitment to excellence across all departments.

Operations & Guest Experience

Provide strategic leadership across the hotel, members' club, accommodation, food and beverage operations, ensuring every guest and member enjoys warm, intuitive and personalised service.

Champion continuous improvement, encouraging teams to anticipate guest needs and consistently exceed expectations.

Food & Beverage

Lead an exceptional food and beverage offering that celebrates seasonal ingredients, provenance, craftsmanship and sustainable luxury.

Drive innovation, quality and commercial performance while delivering memorable dining experiences that reflect the Bamford Collection's values.

Commercial & Brand Leadership

Hold full P&L accountability, driving sustainable commercial performance and operational excellence.

Build strong relationships across the Bamford Collection and act as an ambassador for The Mill, developing partnerships that strengthen the brand and enhance the guest experience.

Compliance & Operational Excellence

Lead with integrity, ensuring the highest standards of health, safety, compliance and responsible business practices.

Foster a culture of continuous improvement, creating a safe, supportive environment where colleagues and guests can thrive.

SKILLS YOU WILL BRING

Proven senior leadership experience within a luxury hospitality environment, such as a five-star hotel, private members' club or fine dining destination.

Strong track record of delivering exceptional guest experiences across accommodation, food and beverage, and multi-outlet operations.

Commercially astute with experience managing full P&L responsibility, driving revenue growth, profitability and operational excellence.

Proven success leading pre-opening projects, including operational planning, recruitment, team development and launch.

Inspirational leader with experience building, developing and retaining high-performing teams.

Strong stakeholder management and communication skills, with the ability to build trusted relationships and represent a premium luxury brand.

Passion for creating memorable guest experiences, maintaining exceptional standards and driving continuous improvement.

Personal Attributes

An inspiring, values-led leader with a passion for luxury hospitality and outstanding service.

Commercially minded, resilient and calm under pressure, with the ability to balance strategic thinking and operational excellence.

Collaborative, authentic and emotionally intelligent, building strong relationships across teams and stakeholders.

Detail-oriented, innovative and committed to delivering exceptional experiences while championing the Bamford Collection's purpose of conscious living and wellbeing.

PERKS AND BENEFITS

Bamford Collection Discounts: We offer a range of discounts on our retail, wellness, and hospitality experiences from day one.

EV Car Scheme (subject to criteria)

Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

Private Medical: We offer subsidised private medical insurance through Bupa.

Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.