Software Engineering Manager - UCaaS (Remote Canada or Colombia)

Description

Engineering Manager – UCaaS Platform

Build it, Scale it, Own it

Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and communicate from anywhere. Our portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, Managed Connectivity, and Communications Platforms serving businesses worldwide.

Sangoma is seeking an experienced Engineering Manager – UCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of our Unified Communications platform.

This role is ideal for a leader who combines strong people management skills with technical credibility. You will lead and develop engineers across multiple countries and time zones while partnering closely with Product Management to deliver highly available, scalable, and innovative communications solutions that power voice, messaging, collaboration, and business communications services for customers worldwide.

The ideal candidate has experience leading engineering teams within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or SaaS environments and possesses the technical depth to contribute to architecture discussions, technical planning, code reviews, and engineering strategy.

Location: United States, Canada, or Medellín, Colombia

Your Role:

Lead, mentor, and develop a globally distributed team of software engineers.

Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.

Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform.

Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services.

Participate in architecture reviews, technical design discussions, and engineering planning.

Guide engineering teams through technical decisions, code reviews, and software development best practices.

Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.

Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives.

Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.

Recruit, retain, and develop top engineering talent.

Requirements

8+ years of software engineering, platform engineering, or related technical experience.

3+ years of engineering management experience leading software engineering teams.

Experience managing remote and globally distributed engineering teams.

Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments.

Strong software engineering background with experience in modern application development and distributed systems.

Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.

Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.

Experience with Linux/Unix environments.

Experience with PostgreSQL, MySQL, or similar relational databases.

Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.

Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.

Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions.

Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure.

Experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies.

Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies.

Experience with AWS, Azure, or Google Cloud.

Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Experience supporting highly available, mission-critical communications platforms.

Experience with programming languages such as PHP or Lua

Benefits

What We Offer: for Canada Only

Extended Healthcare Plan (Medical, Disability, Dental & Vision)

RPP - Group RRSP

Group Life - AD&D - Critical Illness Insurance

Paid Time Off Benefits

Work From Home - Flexible hours

Entrepreneurial work environment partnered with high growth career opportunities.

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?