Workplace Specialist

ABOUT THE ROLE

Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC).

Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams.

This role is based at our Covent Garden London office and studio five days a week.

YOUR DAILY IMPACT AT PELOTON

Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work"

Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors. Anticipate their needs, providing a personalised and enhanced experience

Maintain a best-in-class office environment for both employees and guests

Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming

Manage all incoming and outgoing mail and packages, ensuring timely collection

Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers

Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders

Support in management and execution of our onsite facilities, security and food & beverage vendors, ensuring a clean, safe workplace that aligns with Peloton’s global standards

Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate

Support the management of the Workplace helpdesk ticketing systems to meet SLAs

YOU BRING TO PELOTON

Significant relevant workplace experience, with comfort working in a fast-paced environment

Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential

Passion for delivering a best-in-class workplace experience and exceptional customer service

Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage

Strong communication skills, both written and verbal, with a passion for clear communication

Resourcefulness and proactivity in resolving issues as they arise

Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure

Flexibility to adapt to change in a dynamic environment

Experience with space planning and amenities management is highly desirable

Experience in vendor management, specifically with food and beverage or security service providers, is an advantage

#LI-CG1 #LI-Onsite

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

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