Associate, Studio Experience

ABOUT THE ROLE

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our community. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel at managing steady priorities in a lively environment, remain highly organized, and possess the ability to work well with others to contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is dedicated to delivering the highest level of member experience.

YOUR DAILY IMPACT AT PELOTON

Provide a high level of hospitality and care to members, prospective members, and guests throughout their time at the studio

Collaboratively address member feedback and queries in person or via email with a helpful and professional demeanor in a timely manner

Deliver clear, engaging, and enthusiastic pre- and post-class announcements over a microphone to studio audiences

Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related inquiries

Perform check-in duties prior to live productions, ensuring members and guests are welcomed and aware of studio rules, waivers, and terms

Monitor class occupancy levels, managing day-of standby lists and waitlists to ensure live studio spots are optimally filled

Support the vibrant energy of the studio experience, partnering with the wider production teams on audience placement and participation

Provide engaging studio tours to members participating in live class experiences

Create and prepare merchandise bags and assist with hospitality moments

Assist in post-class meet & greets, including taking and distributing photos to guests and members

Celebrate key member milestones, such as birthdays or class achievements

Build proficiency across our digital tools, including our reservation system, email, SMS platforms, G-Suite, and Slack

Perform administrative tasks as needed, including maintaining studio logs and trackers

Work cohesively with other studio departments to ensure a streamlined production experience

Maintain up-to-date knowledge of the Peloton brand, products, and safety guidelines

Maintain flexibility to support additional studio activations outside of standard member classes, including event support and group/corporate bookings

YOU BRING TO PELOTON

Prior experience in a customer service, hospitality, retail, or front-of-house environment

Strong digital literacy with the ability to quickly learn new reservation systems and communication tools (G-Suite, Slack, etc.)

Excellent communication skills with a track record of professional and welcoming phone, email, and in-person etiquette

Comfort and confidence speaking on a microphone or addressing large groups of people dynamically

Strong organizational skills with the ability to prioritize tasks and balance multiple guest needs effectively

Strong problem-solving skills and a proactive approach to supporting guests and teammates

An enthusiastic, team-oriented, and community-minded approach to hospitality

A strong interest in health, fitness, wellness, or sports

A positive, solution-oriented mindset when interacting with members and colleagues alike

The ability to proactively anticipate guest needs and initiate supportive tasks independently

WORK SCHEDULE

Ability to work a flexible schedule to meet the needs of the studio business, which includes weekends, holidays, early mornings (starting at 5:00 AM), or late evenings (ending at 10:00 PM)

Availability to meet the minimum part-time requirement of 3 days per week, specifically including Friday, Saturday, and Sunday

#LI-SS1 #LI-Onsite

The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

Medical, dental and vision insurance

Generous paid time off policy

Short-term and long-term disability

Access to mental health services

401k, tuition reimbursement and student loan paydown plans

Employee Stock Purchase Plan

Fertility and adoption support and up to 18 weeks of paid parental leave

Child care and family care discounts

Free access to Peloton Digital App and apparel and product discounts

Commuter benefits and Citi Bike Discount

Pet insurance and so much more!

Hourly Pay Rate

$21 - $21 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.