Account Director

About Us:

Location Melbourne or Brisbane

Level - Senior Manager

Department - Revenue

Working Pattern - Hybrid

Benefits - Benefits at Ideagen

We are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement, account growth, and long-term relationship management.

As Senior Account Director, you will be responsible for developing trusted relationships across both organisations, understanding their business priorities, and ensuring they realise value from Ideagen’s solutions. You will identify opportunities to the use of our aviation portfolio, supporting both customer success and revenue growth.

Responsibilities:

Develop and maintain senior stakeholder relationships

Create and execute strategic account plans that support customer objectives and business growth

Identify opportunities for account expansion, including additional products, services, and solution adoption

Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success

Act as the primary point of contact for strategic account activity and customer engagement

Deliver accurate forecasting, account reporting, and pipeline management

Maintain account information and activity within Salesforce

Collaborate with internal teams to resolve customer challenges and maximise value delivered

Share customer feedback and market insights to support product and go-to-market strategy.

Skills and Experience:

Experience in account management, customer management, or related commercial roles

Experience managing large, strategic accounts and driving revenue growth

Knowledge of the Australian aviation sector and its stakeholder environment

Experience working with software, technology, or SaaS-based solutions

Strong commercial, planning, and forecasting skills

Experience using Salesforce or a similar CRM platform

Excellent communication, presentation, and relationship-building abilities

A collaborative approach and ability to work effectively across multiple teams

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

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