Customer Service Officer

Elgas Limited

Customer Service Officer

Paget (QLD), Australia | req31324

This role supports one of BOC’s most crucial customer portfolios, the Healthcare customer base

What you will enjoy doing

You will ensure the needs of this critical customer base are met for pricing, orders, deliveries, and product recommendations & information

Provide professional customer support for customers by providing correct and relevant information to customers that resolves their enquiry

You will utilize your in-depth knowledge of the Order to Cash process to manage EDI related tasks, addressing issues that stem from pricing, orders, deliveries, and invoicing errors

You shall work closely with customers, major account executives and account owners to ensure root causes of errors causing EDI failures are resolved to ensure orders are processed through to invoicing seamlessly

Liaison with the broader customer service team supporting with handling customer enquiries on the phone, email, and chat channels

Resolve customer enquiries by clarifying their requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

What makes you great

You possess advanced verbal, written communication and problem-solving skills

Knowledge of SalesForce, SAP, Microsoft Office 365

Strong influencing and time management skills with the ability to manage own tasks ensuring they are completed to a high standard inside agreed timeframes is required

1+ years customer service experience required

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise

Have we inspired you? Lets talk about it

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market.

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Elgas Limited acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

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