Branch Manager (Security)

Branch Manager

Wesco Anixter Security Branches

Seven Hills, NSW

An exciting opportunity exists for an experienced and motivated Branch Manager to lead our Seven Hills branch.

Reporting to the NSW State Manager, you will be responsible for the day-to-day management and performance of the branch, ensuring excellent customer service, sales growth and a positive team environment.

This is a hands-on role where you will work closely with customers and the branch team, supporting trade counter, customer service and operational activities while driving sales growth and branch performance.

Key Responsibilities

This is a varied and fast-paced role that offers the opportunity to make a real impact. Working closely with customers, your team and key stakeholders across the business, you will play an important role in driving branch performance, customer satisfaction and operational excellence.

Your key focus areas will include:

Branch Leadership

Lead, coach and develop the branch team to achieve sales, service and operational objectives.

Foster a positive, accountable and customer-focused culture through effective leadership and performance management.

Recruit, onboard and develop team members.

Actively participate in branch operations, including trade counter and customer service activities.

Monitor branch performance against key metrics including sales revenue, gross margin, backorders, order activity and call statistics, and assist the Sales Manager in managing branch operating expenses.

Sales & Customer Service

Deliver branch sales and gross margin targets while supporting profitable growth.

Build strong relationships with customers, integrators, installers, consultants and end users.

Support major account growth in partnership with the external sales team.

Drive customer service excellence across all areas of the branch and ensure a consistent, professional customer experience.

Resolve escalated customer enquiries and issues promptly and effectively.

Branch Operations

Ensure branch processes, service standards, quality expectations and compliance requirements are consistently met.

Promote a safe working environment and support compliance with company policies and Workplace Health & Safety requirements.

Work closely with the Operations team, National Distribution Centre and other branches to support customer fulfilment and service delivery.

Manage returns, warranty claims and stock adjustment requests in accordance with company procedures.

Identify opportunities to improve branch efficiency, productivity and customer outcomes.

About You

You are a hands-on leader who enjoys building successful teams while delivering outstanding customer outcomes.

You will bring:

Previous experience leading a branch, customer service, internal sales or trade-focused team.

Strong leadership and people management experience, including coaching, mentoring and performance management.

Experience within wholesale distribution, security, electrical, data communications or similar industry.

A customer-first mindset with a passion for delivering exceptional service and building long-term customer relationships.

Commercial awareness and the ability to interpret performance metrics and drive branch results.

Strong communication, relationship-building and problem-solving skills.

High levels of organisation with the ability to prioritise competing demands.

Why Join Us?

At Wesco, you’ll join a global organisation with the agility and culture of a local business.

We offer:

Opportunity to lead a well-established and successful security distribution branch.

Career development within a global Fortune 500 organisation.

Collaborative and supportive leadership team.

Access to industry-leading manufacturers and technologies.

A culture built on integrity, innovation, teamwork and customer success.

Competitive remuneration package including performance incentives.

If you’re passionate about leading people, building customer relationships and driving operational excellence, we’d love to hear from you.

About Wesco Anixter Security Branches Australia

Wesco Anixter Security Branches Australia is a trusted national distributor of security, data and communications solutions, operating eight branches across Australia, including Sydney, Melbourne, Brisbane, Perth, Canberra, Adelaide and a National Distribution Centre near Melbourne Airport.

Formerly known as Central Security Distribution, we continue to deliver the same trusted people, products and exceptional customer service under the Wesco Anixter brand. Guided by our purpose to Build, Connect, Power and Protect the World, we help customers solve complex business challenges through innovative products, technical expertise and operational excellence.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.