Desktop Support Engineer
About the role
Work for a globally recognised automotive manufacturer
Supportive team, excellent culture and exciting environment
Free onsite parking, modern offices, nearby gym & childcare facilities
Work for a globally recognised automotive manufacturer
Supportive team, excellent culture and exciting environment
Free onsite parking, modern offices, nearby gym & childcare facilities
About the organisation
Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands. With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role
As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 and Level 2 desktop support while taking ownership of incidents through to resolution.
You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be:
Provide Level 1 & Level 2 desktop support to 350+ users
Support users face-to-face, on the phone and remotely
Manage user accounts, onboarding and access requests to different systems
Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams, iPhones and additional Hardware, Software and Applications
Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
Maintain hardware and software asset management records
Support executive users with a high level of professionalism
Follow global IT processes while taking ownership of incidents from start to finish
What you'll bring
2-3+ years' Desktop Support experience in a corporate environment.
Strong knowledge of Windows 10, Microsoft 365, Active Directory and Exchange.
Excellent customer service and communication skills.
A proactive mindset with the ability to investigate and resolve issues independently.
SOE deployment or desktop rollout experience is highly regarded.
Driving license a plus
Relevant industry certifications such as ITIL, MSA, MCSE, etc.
What's in it for you
Work for one of the world's most recognised automotive brands.
Gain exposure to enterprise technologies and global IT operations.
Join a supportive, collaborative team that values ownership and initiative.
Enjoy a stable 3-year contract with possibility to extend
Career development opportunities
Close-knit team with great culture, team building activities, etc.
Free onsite parking and modern office facilities.
$75,000 per annum + super + bonus
If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.
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