Duty Free Store Manager | WSI

Play a key role in the Western Sydney International story!

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

Reporting to the Retail Performance Manager, you will lead the day-to-day operation of the WSI DF store to deliver profitable sales growth, exceptional customer experiences, operational excellence and a highly engaged team.

You will be accountable for achieving commercial and operational targets while creating a culture of service excellence, continuous improvement and compliance with company standards.

What You’ll Do:

✅ Deliver sales, profit, and customer experience targets by leading exceptional service, coaching high-performing teams, analysing retail KPIs, and driving promotional, upselling, and commercial growth initiatives.

✅ Build, develop, and retain a high-performing team through recruitment, coaching, performance management, workforce planning, succession planning, and a culture of accountability and continuous learning.

✅ Ensure operational excellence through strong store standards, visual merchandising, inventory availability, daily operations management, process improvements, reporting accuracy, and cost control.

✅ Deliver budget and profitability targets through financial analysis, labour and wage management, productivity optimisation, accurate cash handling, and effective cost controls.

✅ Maintain inventory accuracy and stock integrity through effective replenishment, stock take compliance, shrinkage reduction, pricing accuracy, and merchandising execution.

✅ Ensure full compliance with company policies, airport and aviation regulations, WHS requirements, security standards, training obligations, and risk management processes.

✅ Protect company assets by leading loss prevention initiatives, reducing shrinkage, safeguarding cash and stock, conducting audits, and managing security and compliance risks.

What We’re Looking For:

✅ Previous retail management experience in a KPI driven sales environment, ideally in travel retail or luxury.

✅ Strong customer service focus, leadership and coaching capability.

✅ Commercial acumen with demonstrated sales achievement.

✅ Experience managing labour budgets and financial performance.

✅ Excellent communication and interpersonal skills.

✅ Ability to analyse data and make commercial decisions.

✅ Strong organisational and time management skills.

✅ ASIC/AVSEC clearance (or ability to obtain and maintain).

✅ Availability to work rotating rosters including mornings, evenings, weekends and public holidays; Flexibility to support operational requirements outside normal trading hours where required.

Perks & Benefits:

Parking – Based on location we offer free/subsidised airport parking for our employees

✈️ Dynamic Airport Environment – Work where no two days are the same

️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages

Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network

‍ ‍ Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements

Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus

️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day

Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.