Operations Manager

Mantra Portsea is located in the heart of Port Douglas in Tropical North Queensland, one-hour drive north of Cairns CBD. The property comprises one, two, and three-bedroom apartments, lagoon style pool with pool bar and onsite breakfast room. Port Douglas offers amazing experiences for you to enjoy in your downtime. Snorkel alongside turtles at The Great Barrier Reef, ground yourself, breathing in the fresh air of the rainforests, and indulge in the history of Indigenous and Torres Strait Islander heritage.

Purpose

As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.

Primary Responsibilities

Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs

Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments

Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards

Implement and maintain safety protocols and security measures with guests, staff, and property in mind

Address and find solutions to operational issues and challenges

Provide mentorship and guidance to empower teams in developing their own expertise and personal growth

Skills and Experience

Proven experience as a Department Head or Operations Manager

Proven strong financial and business acumen

Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders

Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly

Poised and composed, even in high-pressure situations

Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.