Supervisor

About JDW Hospitality Inc.

JDW Hospitality Inc. is a proud new owner/operator of McDonald’s franchises in Calgary. We pride ourselves on treating people with respect and appreciation, while helping them develop both personally and professionally. What this means in practice is:

Access to education and skills development opportunities that help you advance

A total rewards package that includes discounts, team events, and crew appreciation

A safe, respectful and inclusive workplace

Ability to be your authentic self at work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day

McDonald’s Supervisor– Job Description

As the Supervisor, it is your responsibility to drive growth in market sales and guest counts profitably, and to ensure all restaurants meet McDonald’s critical standards of quality, service, and cleanliness along with meeting all local health & safety regulations.

The Supervisor aligns with the Owner/Operator to set market targets and creates a plan to achieve these targets. They lead a team of General Managers by supporting them in their development, setting their individual and restaurant targets, following up on their progress, and providing coaching and direction to improve results.

The Supervisor is responsible for energizing their team and encouraging their General Managers to do the same. This includes overseeing the hiring and development of each manager to ensure the restaurants have the right team to lead them into the future. Building a positive team culture based on trust, respect and appreciation is critical to the overall success of the organization.

Supervisor - Job Duties

Business Results & Achievement

Establish business plan and measurable targets with Operator

Ensure all targets are communicated effectively to the General Managers.

Work with GM’s to adjust the plan or tactics, as needed, to align with business needs.

People & Talent Development

Demonstrate and reinforce leadership behaviors and basic people minimums to gain and grow commitment from all restaurant staff

Work with General Managers to ensure all restaurants are fully staffed with a people first culture that will maximize business results

Ensure restaurants follow employment policies, labour laws, safety/security practices

Ensures there are active IDP and IPP activities that that are designed to enhance strengths and improve performance gaps

Completes performance reviews for each General Manager twice per year

Ensures active succession planning and strategic talent placement within restaurant teams to maximize business performance

Running Great Restaurants

Protects the McDonald’s brand by ensuring restaurants meet McDonald’s QSC and locally legislated Quality, Safety and Sanitation standards

Educates General Managers and Department Managers on critical restaurant systems that produce consistently high levels of QSC

Ensures that national/regional promotions and new products are executed and implemented to standards within their restaurants

Prepares restaurants for PACE visits to ensure all standards are in place

Business Strategy

Influence and hold GM’s accountable for creating a culture of respect in each restaurant

Work with GMs to build annual business plans with focus on year-over-year growth that is aligned with your market’s priorities and plans for performance and profit

Uses all informational resources available such as: PACE dashboard, financial reports, Clearview, GEMS, etc., to identify potential sales growth and opportunities

Completes required audits to ensure that restaurants meet standards regarding Health & Safety, security, SRIW, WVP, etc.

Project Management

Manage the implementation of reinvestment plans to include opening new restaurants, re-builds, re-models, equipment purchases, etc.

Lead the implementation of new MRCL and Restaurant initiatives or technology

Functional Accountabilities

Health Inspection mitigation

HR issues or concerns

Performance manage employees, as needed

PNL Management (mid-month, month end)

Sensitive guest concerns

Prepare for MRCL Tours

Review weekly QSC and profit/financial analysis with activation

Leading meetings (patch and/or market)

Leading training for their patch

Cleanliness follow-up

Escalate 911’s appropriately and with urgency

Flexible schedule with focus on the demands of the business

Minimum Qualifications

10+ years leading teams in quick service or related customer service facing role

Excellent customer service and communication skills

Ability to work in a fast-paced environment

Strong interpersonal skills

Ability to direct and lead a team while holding them accountable for results

Ability to resolve conflict

Flexible working hours.

A valid driver’s license and available automobile.

Compensation

Starting salary of $90,000 to $130,000 annually depending on experience/skill set

Monthly car and cell phone allowance

Eligible for company health care benefits program

Eligible for company bonus program

3-4 weeks paid vacation depending on experience

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.