Project Manager II

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: Project Manager II

Advertised as : Program Manager Enterprise and Corp

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the job

Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners. The Program Manager is responsible for managing the day-to-day operations of the Google Cloud’s Enterprise and Corp’s business.

Annual Base Salary of CAD 75,000

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Supporting to create and deliver enablement sessions to the sales teams.

Support with data enrichment in Salesforce.com (CRM database).

Building performance and productivity reports and dashboards on SFDC.

Responsible for cascading communication across the sales teams.

Formulate, organize and monitor inter-connected projects.

Support with development and lead outbound campaigns from idea-generation.

Collaborate with other departments, such as marketing, sales, and partners to ensure that the Google Cloud’s Sales Enterprise and Corp program is successful.

Weekly sync with Operations to track performance.

Handling change management and stakeholder management.

Operational excellence and workflow improvement.

Effective resolution based approach.

Work on AI based enterprise sales outreach programs

Job Requirements:

BA/BS technical degree

Previous project management experience.

Ability to speak and write English fluently and idiomatically with strong communication skills

Solid understanding of IaaS, PaaS, SaaS industry, Cloud computing concepts and competitive landscape in the Cloud Service Providers world.

Desire and willingness to try new concepts and fail-fast

Thrive in a fast-paced, high-growth, rapidly changing environment

Knowledge of Salesforce and ability to create SFDC reporting

Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team

Organized and has pipeline management, time management skills and prioritization skills

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 4 weeks training, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary.

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule from Monday to Friday, 9 hrs. shift from 9 AM to 6 PM

Location

Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

Hybrid setup, working from client office (based in Toronto) and employer location (based in Toronto)

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.