Customer Quality Specialist

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.

Job Responsibilities:

Customer Support:

Coordinate containment, sort/rework actions for external and internal issues

Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)

Participate in customer quality meetings

Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support

Performs customer good will visits as required

Production Support:

Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices

Facilitate quality related meetings for assigned products and keep up to date meeting minutes

Leads and Coordinates problem solving for internal concern resolution

Coordinates and approves shop floor containment process and follows up on execution

Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages

Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)

Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit

Reviews and supports work orders for engineering changes, special build, and service

Participates in 5S implementation.

Perform daily line walks/audits on assigned assembly lines

Always maintains safety and good housekeeping

Testing:

Participates in Troubled Incident Report (TIR) investigation, prepares 8D report

Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures

Trains Inspectors/Operators on proper inspection techniques

Cost Reductions:

Supports reduction/elimination of added operators

Reviews/assesses process improvements

Suggests part design alternatives to reduce costs

Supports Business Center initiatives to reduce scrap and improve efficiency

Provides timely disposition on QPF/DMN material (on hold or rejected products)

Identify and implement labor savings opportunities (direct and indirect) where feasible

IATF/Mafact including MQS/ECU/Customer Specific Audits:

Conducts self-audits to current procedures as assigned

Leads the resolution of Corrective Action Requests as assigned

Participates in Quality Systems Audits with customer and external auditors

Other:

Performs training to Operation Quality Procedures

Provide guidance mentorship for Plant Quality Specialist

Train members of operations team in specific quality disciplines as required

Perform other duties as required

Qualifications & Skills:

Completion of community college diploma/certificate.

3 to less than 5 years of work related experience.

Minimum completion of post-secondary education program in mechanical/quality engineering

Salary Range:

$65,000 - $80,000

Site Benefits:

Conveniently close to Highway 404

Medical and Dental Benefits

Profit Sharing (EEPPP) and Group RRSP Program

Company Paid Basic Life Insurance and AD&D

Corporate Plans for Roger's Cellphone Data Plan

Employee Discounts: Auto and Home Insurance, Retail, Restaurants, etc.

Awareness, Unity, Empowerment:

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Mechatronics, Mirrors & Lighting