Senior Vendor Success Manager

About this role:

As Senior Vendor Success Manager, you will own and manage Lieferando’s most strategic and high-impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long-term growth of our logistics network.

In this role, you will act as the single point of contact and full owner for your assigned key accounts - covering logistics performance, operations, and commercial topics end-to-end. You will ensure excellent service levels, strong operational execution, and sustainable partner development.

You will work closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, while being supported by specialized teams (e.g. Network & Pricing, Business Planning & Analysis, Compliance).

This is a highly visible role with direct impact on Lieferando’s logistics performance and strategic vendor landscape.

These are some of the key ingredients to the role:

Key Account Ownership & Relationship Management

Act as single point of contact for local hero and core brands partners

Build and manage senior stakeholder relationships on partner side

Lead escalations and ensure alignment across all operational topics

Performance & Operational Ownership

Monitor KPIs and drive continuous performance improvements with partners

Identify operational gaps and implement structured action plans

Ensure high service quality and operational excellence across regions

Strategic & Operational Development

Identify and support growth opportunities (expansion, scaling, new cities/zones)

Optimize cost structures and operational efficiency in collaboration with internal teams

Contribute to operational partner development and portfolio steering

Cross-Functional Collaboration & Execution

Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal)

Align with Business Planning teams on forecasting and capacity planning inputs

Coordinate with Compliance to ensure regulatory adherence and contract alignment

Reporting & Governance

Track and report performance, risks, and opportunities to senior stakeholders

Maintain structured documentation of performance and action plans

Ensure data accuracy and transparency across all relevant KPIs

What will you bring to the table?

Extensive professional experience in key account management in the area of logistics, vendor management, or operations

Proven ability to manage large, complex partners and senior stakeholders

Strong analytical mindset with experience in KPIs, performance management, and data-driven decision-making

Experience in strategic partnership development

Ability to take full ownership and accountability for business outcomes

Structured, proactive, and solution-oriented working style

Experience in fast-paced environments such as delivery, e-commerce, logistics, or mobility

Strong communication and stakeholder management skills across all levels

Ability to manage multiple priorities and complex operational topics

Willingness to travel occasionally within Germany

Fluent in German and English

Our Offer

Like a well-balanced recipe: your skills and our offer are a perfect match! Here is what awaits you with us:

A competitive compensation package that recognizes your performance – complemented by an open feedback culture and regular performance reviews.

A permanent employment contract with hybrid working options: three days a week in our office in Berlin-Kreuzberg and two days working from home – entirely at your convenience.

️‍ ️ Urban Sports Club membership – for your work-life balance and a fresh mind in your day-to-day routine.

️ Additional perks: a monthly travel allowance of €59 and a €90 monthly Lieferando Pay credit to have delicious food delivered straight to your workplace.

Company pension scheme with a 20% employer contribution.

A diverse and inclusive team with colleagues from over 99 nations, as well as the opportunity to become part of our varied communities and ERGs (Employee Resource Groups).

Shared experiences: after-work drinks, regular team events, social engagement initiatives, as well as our summer and/or winter parties.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Lieferando. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more Lieferando and Just Eat Takeaway.com morsels.

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