Customer Operations Administrator

Job Introduction

Responsibilities / Accountabilities:

To ensure our customers sensitive data is handled alongside data protection/compliance policies

Be discrete about each brand’s business, not divulging information to outside parties

To promptly arrange delivery to customers and plan orders to be moved through our internal trunking network

Uphold a professional and friendly telephone manner when speaking to both customers and colleagues providing them with quality and accurate information

To maintain a high standard of personal presentation at all times

To liaise effectively with brands and suppliers and customers to support the operation where necessary

To ensure a team spirit is carried throughout all aspects of the role and across all brands and customers

To maintain a high level of standards within the office at all times

To ensure data input is carried out promptly and accurately

To adhere to all company guidelines and procedures and ensure that all data is held correctly as per the company paperwork retention policy and audit guidelines

To be flexible in supporting where necessary and be available to work days outside the normal hours of contract including bank holidays and weekends in line with the needs of the business.

Capabilities required:

Passion for delivering the best customer experience for our retail partners and new customers

Analytical, to be confident with data, reporting.

Confident working across functions - from IT and Finance to operations

Excellent written & oral communication skills in person and on telephone

Problem solver with the ability to act quickly

Team Working

Drive and Motivation

Positive attitude

Multi-task and the ability to prioritise multiple demands.

Personable and friendly approach

Experience and Qualifications:

Previous experience in supply chain logistics administration

Familiarity with external customer communication

A good understanding of using G suite

Experience in Data entry with strong attention to detail and accuracy

Excellent organisational and time management skills

Ability to work alone or in a team

Comfortable working at a fast pace or hitting deadlines

Exceptional telephone manner