Operations Manager
About the role
We are looking to appoint an experienced Operations Manager to lead the delivery of responsive maintenance services across social housing portfolios in the West Midlands. This is a senior operational role with full responsibility for service performance, customer satisfaction, health & safety, and commercial outcomes across multiple workstreams including kitchens, bathrooms, roofing and heating.
Key Responsibilities
Operational leadership of responsive maintenance contracts within social housing
Management of kitchens, bathrooms, roofing and heating workstreams
Ownership of KPIs, SLAs, quality and customer satisfaction
Leadership of Contract Managers, Supervisors, operatives and supply chain partners
Ensure compliance with Health & Safety and statutory regulations
Programme planning and resource optimisation
Commercial performance including cost, margin and variations
Client relationship management with Housing Associations and Local Authorities
Driving continuous improvement and operational best practice
About You
Currently operating in an Operations Manager or similar role within responsive maintenance
Experience working for a Tier 1 contractor preferred
Proven delivery of high-volume reactive maintenance services
Strong leadership and people management skills
Commercially aware with strong operational judgement
Excellent communication and stakeholder management skills
Qualifications & Requirements
Construction-related qualification (HNC/HND or equivalent preferred)
Strong Health & Safety awareness
Full UK Driving Licence
IT literate with operational reporting experience
What's on Offer
Senior leadership opportunity within social housing maintenance
Long-term regional workload across the West Midlands
Competitive salary and benefits package
Career development within a Tier 1 operating model
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Benefits
Bonus
Private healthcare
Pension scheme
Life assurance
Flexible benefits
Generous holiday
Enhanced family leave & policies
Car salary sacrifice scheme
Questions about this role
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