Conference & Events Operations Manager

Location - Excel London

Salary £38483 - September Start Date

Role Overview

Levy delivers world-class food, drink, and hospitality experiences at some of the most iconic venues in the UK and Ireland. At Excel London, one of Europe’s largest and busiest exhibition and conference centres, we operate at exceptional scale, pace, and complexity.

We are seeking an experienced Conference & Events Operations Manager to join our established team of 8 Conference & Events Operations Managers, collectively responsible for the seamless planning and delivery of high-profile conferences, exhibitions, banqueting, and live events. This role is pivotal in ensuring operational excellence, outstanding guest experience, and strong client relationships across a diverse and fast-moving event portfolio.

Key Responsibilities

Event Delivery & Operations

Lead the end-to-end operational delivery of conferences, exhibitions, and events within Excel London

Act as the operational lead on assigned events, ensuring all food & beverage services are delivered to Levy’s high standards

Work collaboratively within the wider team of 8 Operations Managers to ensure consistency, flexibility, and shared best practice across the venue

Client & Stakeholder Management

Build strong relationships with clients, organisers, venue partners, and internal stakeholders

Represent Levy as the primary operational contact for events, managing expectations and delivering solutions in a high-pressure environment

Collaborate closely with Sales, Culinary, Logistics, People & Culture, and Finance teams

Team Leadership

Lead, motivate, and support large, multi-skilled operational teams during event delivery

Ensure effective briefing, deployment, and supervision of teams to meet service, safety, and performance standards

Support the development and engagement of colleagues, contributing to a positive and inclusive team culture

Commercial & Financial Performance

Deliver events in line with agreed budgets, margins, and forecasts

Identify opportunities to enhance guest experience while driving efficiency and commercial performance

Ensure accurate cost control, labour planning, and post-event reconciliation

Health, Safety & Compliance

Ensure all events are delivered in full compliance with food safety, health & safety, and licensing regulations

Champion Levy’s standards, policies, and procedures at all times

Skills & Experience

Essential

Proven experience in conference, events, or large-scale hospitality operations

Experience managing high-volume, complex events in a fast-paced environment

Strong leadership skills with the ability to manage and inspire large teams

Excellent organisational, communication, and stakeholder management skills

Commercially aware with strong operational problem-solving ability

Flexible approach to working hours, including evenings and weekends

Desirable

Experience working within a major venue, convention centre, or large event space

Knowledge of large-scale catering operations and logistics

IOSH, food safety, or hospitality management qualifications

Why Join Levy at Excel London?

Work at one of Europe’s most prestigious and dynamic event venues

Be part of a collaborative, experienced team of 8 Conference & Events Operations Managers

Deliver iconic, large-scale events with global reach

Career development opportunities within Levy and Compass Group

A fast-paced, high-energy environment where no two days are the same