Shift Leader

Overview:

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications:

At least 1 year of retail supervisor experience

Confident and comfortable engaging customers to deliver an elevated experience

Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products

Initiates completion of tasks or activities without necessary supervision

Flexible availability – including nights, weekends, and holidays

Responsibilities:

Inspire, and motivate your team to drive sales that deliver exceptional customer service

Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service

Delivering sales, customer experience, merchandising, visual, and operational expectations

Maintaining personal and productivity goals

Uphold the quality and productivity of every aspect of your store

Act as a partner between customers, sales associates, Assistant Manager and the Store Manager

Ability to learn and share expertise of products and trends to fit customer’s needs

Maintains an awareness of all product knowledge, and current or upcoming product / trends

Contributes to a positive and inclusive work environment

Benefits:

From: £10.00 - £13.85 per hour

28 days holiday – plus an extra day per year for the first 5 years!

Associate discount of between 30 – 50%

WellHub – Daily Wellbeing options for Employees

Employee Assistance Program – Retail Trust

Company Sick Pay scheme

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Address: 78 Argyle Street City: Glasgow, Scotland Postal Code: G2-8BH