Associate, TA Operations

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Associate, Talent Acquisition Operations to work in Westlake, TX or Merrimack, NH!

The Role

As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the offer and pre-onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a significant role in delivering that experience.

Create job requisitions for Fidelity full time roles for job postings.

Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.

Assess candidate progress through the recruiting process to ensure timely completion of tasks and documents.

Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.

Respond in a timely and professional manner to unexpected situations

Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.

Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.

Develop strong partnerships and relationships with internal groups to collaborate successfully in onboarding new hires and improving the candidate experience.

Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate seamless requisition creation, offer letter extension, and onboarding of new hires.

Leverage Staffing expertise, organizational knowledge, and sound business judgment to contribute to the business and build credibility with candidates, clients, and business partners

Collaborate on or own ad hoc projects as needed.

The Expertise and Skills You Bring

Bachelor’s degree preferred

Customer service experience required

Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce

Ability to manage candidate needs while following company procedures

Demonstrates ownership to resolve candidate issues and provide appropriate solutions

Ability to empathize with and prioritize candidate needs

Experience in a fast paced, high energy environment

Ability to handle difficult situations with high standards of professionalism and confidentiality

A high aptitude to learn new things quickly and adapt to new situations

Willing to take initiative and work independently

Self-motivated individual with a high attention to detail and ability to prioritize

Aptitude towards collaboration and partnership

Highly organized and efficient; skilled at multi-tasking

Experience using MS Office, including Outlook, Excel, Word

Experience using SharePoint and OneNote is a plus

Proficiency in web-based recruiting systems preferred

Workday experience is a plus

Exposure to various compensation package structures including cash, variable pay, other incentives is a plus

The Team

Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations’ main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into employment at Fidelity Investments. On the Talent Acquisition Operations team, we ensure all new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless, exceptional onboarding experience.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.