Senior Global Customer Insights Lead

Senior Global Customer Insights Lead

Description -

Job Summary

This role will be responsible for leading the development and implementation of research and insights strategies that provide actionable insights to support our business objectives and drive change. Your role will require a strong understanding of business fundamentals as a driver of success. You will be a key player in shaping our understanding of market trends, customer needs, and competitive landscapes. Your role will involve working closely with cross-functional teams to identify key research questions, design studies, analyze data, and present insights and recommendations to senior leadership. Additionally, as a strategic advisor to senior executives, you will play a critical role in engaging them in implementation of insights and change management.

Responsibilities:

Set the insights agenda in partnership with business executives

Lead the development and execution of research and analytics projects.

Design and analyze research studies that align with business objectives and address key research questions.

Collaborate with cross-functional teams, including product development, marketing, and sales, to identify research needs and develop insights-driven strategies.

Develop and maintain a deep understanding of market trends, customer needs, and competitive landscapes, with a focus on how these factors impact business fundamentals.

Present research findings and recommendations to senior leadership, and provide guidance on how to apply insights to strategic decision-making.

Play a critical role in engaging senior executives in change management efforts, and lead efforts to drive change based on research findings and insights.

Manage external research vendors and contractors to ensure high-quality research deliverables.

Manage insights budget

Knowledge, Experience and Skills:

Bachelor's or Master's degree in market research, statistics, psychology, sociology, or a related field.

10+ years of experience in market research, insights, or data analytics.

Strong analytical and story-telling skills

Excellent communication skills and ability to present complex data and insights to a non-technical audience.

Ability to engage senior executives in change management efforts and lead efforts to drive change based on research findings and insights.

Strong understanding of business fundamentals and how market trends, customer needs, and competitive landscapes impact business success.

Experience working in a fast-paced, dynamic environment, and ability to manage multiple projects simultaneously.

Familiarity with technology markets and trends is a plus.

Excellent written and oral communication skills

Excellent interpersonal skills; ability to build, manage and influence virtual teams.

Excellent negotiating skills.

Ability to interface effectively with executive management and functional disciplines.

Excellent influencing, consensus-building and conflict-resolution skills.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $105,050 to $161,800 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

11 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview

[https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

No

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.