Manager, Last Mile Operations

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Last Mile Operations at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.

What your day-to-day will look like:

Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers

Develop and mentor staff to reach goals; train staff on company policies and procedures

Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues

Ensure compliance with corporate warehouse policies, procedures, and programs

Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems

Use route planning software to build efficient delivery routes

Manage the dispatch of contract carriers and resolve issues throughout the day

Identify problem areas, including restructuring routes to improve operational efficiencies

Train and develop contract carriers, and dispatchers to meet and exceed customer expectations

Ensure that all work is completed accurately and within established time frame

Ensure photos are taken for every job

Allocate and request additional resources as needed

At a minimum, you’ll need:

5 years of related logistics and supervisory experience

Experience with Microsoft Office such as Word, Outlook, and Excel.

It’d be great if you also have:

Bachelor’s degree in business, logistics, or similar

Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally

Experience mentoring, training, and guiding newer/less-experienced team members

Bilingual English/Spanish (read, write, and speak both languages)

Strong business acumen with the willingness to act in partnership with management teams

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step