UX Designer (Job ID 3021104)

Summary:

We are seeking a talented and execution-oriented UX/UI Designer to join a newly established UX/UI Center of Excellence (COE) focused on delivering intuitive, scalable, and customer-centered digital experiences across a rapidly evolving home security and smart technology ecosystem.

Partnering closely with the UX Design Lead, this role is responsible for the hands-on execution of UX and UI design across customer-facing products, ecommerce experiences, CRM-integrated workflows, and customer support experiences. This position is ideal for a strong individual contributor who thrives in translating UX strategy into polished, high-quality experiences through wireframes, prototypes, interaction design, and visual execution.

The ideal candidate combines strong UX fundamentals with exceptional UI skill and enjoys collaborating cross-functionally to bring user-centered solutions to life. You will help design experiences for both customers and internal support agents while ensuring consistency with design systems, accessibility standards, and COE best practices.

Duties and Responsibilities:

UX Design & Product Execution

Partner closely with the UX Design Lead to implement omnichannel UX strategy across Marketing, Sales, Service, and Contact Center journeys.

Translate business requirements, product goals, research findings, and UX direction into intuitive and effective user experiences.

Create user flows, journey maps, wireframes, interaction models, and high-fidelity designs for product features and enhancements.

Design customer-facing and agent-facing experiences that align to broader UX standards and business objectives.

Contribute to feature-level UX problem solving and iterative improvements across digital products.

UI Design & Visual Execution

Design clean, modern, and accessible user interfaces aligned with established design systems and brand standards.

Create high-fidelity mockups and interactive prototypes in collaboration with Product and Engineering teams.

Apply responsive and mobile-first design principles across digital touchpoints.

Ensure consistency across layouts, components, interactions, typography, and visual hierarchy.

Support the ongoing development and refinement of reusable UI components and design libraries.

AI-Enabled Experience Design

Contribute to the design of AI-enhanced customer and agent experiences, including:

Conversational experiences and chat interfaces

AI-assisted support workflows

Personalized recommendations and intelligent interactions

Agent-assist tools and guided workflows

Utilize AI-assisted design and productivity tools to accelerate ideation, prototyping, content generation, workflow optimization, and research synthesis.

Collaborate with UX leadership and product teams to ensure AI experiences remain intuitive, transparent, and user-centered.

Research & Iteration

Support usability testing, customer interviews, and design validation efforts.

Translate customer feedback, Voice of Customer (VoC) insights, analytics, and stakeholder input into actionable design improvements.

Iterate on designs based on usability findings, performance metrics, and evolving product requirements.

Participate in journey mapping and workflow analysis to reduce friction and improve task completion.

Collaboration & Delivery

Work cross-functionally with Product Managers, Engineers, Marketing, Customer Support, CRM teams, and business stakeholders.

Collaborate closely with the UX Design Lead to align execution with UX strategy and design standards.

Participate in design critiques, sprint ceremonies, stakeholder reviews, and collaborative workshops.

Partner with engineering teams to ensure accurate implementation and maintain design quality through delivery.

Skills and Competencies:

Technical Skills

Figma

Miro

Wireframing & Prototyping

Responsive & Mobile-First Design

Design Systems & Component Libraries

Interaction Design

Accessibility Standards (WCAG)

User Flows & Journey Mapping

UX Research Support & Usability Testing

AI-Assisted Design & Productivity Tools

Soft Skills

Strong attention to detail

Creative problem-solving

Collaboration and teamwork

Clear communication and presentation skills

Adaptability in fast-paced environments

Time management and prioritization

Curiosity and continuous learning mindset

Minimum Qualifications:

2 – 5+ years of UX/UI, Product Design, or Digital Experience Design experience.

Strong portfolio demonstrating:

Wireframes and interaction design

User-centered workflows

High-fidelity UI design

Responsive/mobile experiences

Feature-level product execution

Experience designing digital customer experiences in technology, SaaS, ecommerce, telecom, smart home, subscription, or consumer applications.

Strong understanding of:

User-centered design principles

Interaction design

Information architecture

Wireframing and prototyping

Responsive and accessible design

Design systems and reusable components

Proficiency with UX/UI tools including:

Figma

Miro

Prototyping tools and collaborative design platforms

Familiarity with AI-enabled productivity and design tools for ideation, content generation, prototyping, and workflow acceleration.

Strong communication and collaboration skills with the ability to present and explain design decisions.

Preferred Qualifications:

Experience designing for ecommerce, DTC customer experiences, or subscription-based products.

Familiarity with CRM platforms, customer support tools, or agent workflows.

Exposure to AI-enabled experiences, conversational interfaces, or guided workflows.

Working knowledge of HTML/CSS and front-end implementation principles.

Experience working within or contributing to a design system or COE environment.

Experience in smart home, IoT, home security, telecom, or connected-device ecosystems.

Occasional travel/training may be required.

Will vary based on project scope and focus.

Approximately 4-6 trips per year.

Travel:

Additional Information:

Ideal Candidate Profile

You are a hands-on UX/UI practitioner who enjoys solving complex experience problems through thoughtful interaction design and polished visual execution. You thrive partnering with UX leadership to bring strategy to life through exceptional design craft, detailed execution, and user-centered thinking. You enjoy turning concepts into intuitive experiences that improve customer and agent interactions while maintaining consistency, usability, and scalability.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.