Manager, Strategy & Transformation

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

This Manager level role will hold a key position within the CC Strategy & Transformation (S&T) team. This role will be responsible for planning and executing assigned projects across our multi-functional CC locations. The role will involve working globally with CC leadership, WBD functional stakeholders and other internal and external (e.g., Talent Acquisition, Outsource partners) groups.

Your Role Accountabilities…

Plan and execute assigned projects across the following CC S&T Global Processes: e.g. Design and Transition, Continuous Improvement, Digital Automation, Training, or Integration – responsibilities include:

Develop a comprehensive execution plan following the relevant Global Process methodology and playbook, making sure all activities are completed on time and within scope.

Create plans and documents to outline project expectations, scope, schedule and budget requirements.

Participate in meetings/workshops with executive leadership to develop project scope, resource requirements, timelines, communication plans and budgets.

Keep all parties involved with the project updated on its progress.

Build relationships with key internal stakeholders and clients.

Create reports and presentations to keep executive leadership up to date on schedule, budget and status.

Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues.

Spot any issues and risks and propose effective solutions and/or escalate to resolve them swiftly.

Ensure all project tollgates are met before project shutdown.

Support CC S&T leadership in Global Process Owner activities, including development and maintenance in playbooks, templates, supporting documentation and training.

Support CC S&T leadership in Customer Relationship Manager activities, including development of transformation roadmaps and preparation for and participation in governance meetings.

Qualifications & Experience…

Experience

Minimum 5 years of experience in a large multinational corporation with experience in a back-office support function, consulting/strategy or BPO/shared services organization

Experience with large scale, high visibility business process, or organizational transformation

Experience managing and supporting projects, driving implementation and adoption of automation including machine learning, Agentic AI and RPA

Experience facilitating workshops

Experience change management, process improvement and operating model design

Experience in Transformation including roadmap development and implementation

Experience managing and supporting projects across multiple global locations

Successful track record of leading projects and development/delivery of complex solutions

International experience required

Education, Professional Training, Technical Training or Certification

Bachelor’s degree in a related field (e.g., Accounting, Business Management, Economics, Technology, Human Resources) required

MBA preferred

Knowledge/Skills

Strong decision-making and people skills

Strategic and pragmatic with the ability to carry an idea through execution

Strong planning, organization and analytical skills

Attention to detail and accuracy as well as strong organizational skills

Results oriented mindset with a drive to achieve objectives

Strong ability to interact professionally (written and verbal) with CC Customers and WBD management and staff and outside vendors

Ability to work in a fast-paced matrixed environment

Ability to assess and measure impact and to prioritize accordingly

Proven ability to build confidence and trust with internal and external stakeholders and influence decision making

Strong project management skills, with the ability to proactively manage a variety of projects and timelines; demonstrate initiative, resourcefulness, and an ability to manage multiple assignments and deliverables

Demonstrated ability to contribute to a culture of excellence, integrity, and accountability

Strong collaborator and team player

Entertainment industry experience a plus

Willingness and ability to travel internationally

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.