Quality Engineer

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

The Quality Engineer will be responsible for learning how the case processing system ("Orbit") works and using its admin interface to build, maintain and enhance its software configurations. This work involves getting and understanding detailed requirements from our business partners (the internal U.S. Bank employees/analysts who use the software to manage their daily work) and enhancing existing or building new case layouts and/or business-process workflows for Orbit case processing. This work involves (for example) detailed process mapping, case layout (UX/UI) design, process improvement suggestions, data field reorganization, and implementing necessary gates and actions on workflows. Business process mapping and UX/UI design experience is essential, as is high attention to detail; understanding of JSON data language helpful, as all the Orbit configuration files are ultimately exported/imported in JSON format. This position could also be responsible for regression testing of case layouts and process flows in Orbit and releasing fully tested solutions into production environment. This position may also be responsible for the maintenance of customer-facing correspondence in the AEM (Adobe Experience Manager) Forms Designer software. As time allows, configuration work may be supplemented with functional and regression testing of Orbit code and test automation. Also, given training to be provided by our on-shore engineers, the Quality Engineer may be expected to accept and acknowledge Incidents for our application in ServiceNow, then "triage" the Incidents and resolve failure scenarios within the skill and authorization of this incumbent, and to otherwise escalate Incidents to on-shore engineers within established Service Level Agreements (SLAs).

Roles & Responsibilities:

Quality Engineer (configuration management, functional and regression testing, test automation)

Competencies:

Functional and Regression Testing, Business Process Flow Design and Management, Case Flow Software Configuration Updates, Release Management, Requirements Documentation and Knowledge Base Mangement, Configuration Incident Response, Requirements refinement and visual claim flow diagrams. Customer-facing document template editing and review.

Skills:

Playwright, Test-NG, Practitest; JSON Data Format, Jira, Confluence, excellent English reading and writing skills, Visio, Lucid Charts (Process Mapping)

Skill Proficiency: Practitioner

Experience: 5 - 8 Years

Location: Chennai

Shift timings: 11 AM - 8 PM.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.