Bilingual Customer Care Rep FR/EN | Remote

Help people create homes they love. Join our team as a Full-time Bilingual Customer Care Representative (French/English). This is a remote position for candidates who reside in the Greater Montreal area.

Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home.

Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.

Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 30-40 hours a week and a variety of shifts during our peak customer times. Our hours of operation are from Monday to Sunday (7 days a week), from 7:30 - 6 PM EST.

Start date: September 8, 2026

What You Will Do:

Meet and exceed customer satisfaction expectations with positive, patient, and clear communication

Inbound/outbound communication over the telephone, email, and LiveChat

Provide customers with information to assist them in making informed decisions

Coordinate with delivery partners to ensure quality delivery service

Provide post-sale support in correcting any errors or order changes

Perform other customer support and administrative duties

What You Bring

Strong written and verbal communication skills in both French and English

Minimum 1 year of CSR or call center experience required

Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts)

Detail-oriented with a proven ability to multi-task

Tech-savvy; working knowledge of MS Office, and SAP experience an asset

Driven to help customers with empathy and understanding

Calm, positive attitude with a drive for KPIs and results

Superior time management skills

Why Join Urban Barn:

We don't just sell home décor, we help furnish life's biggest moments

Competitive wage, starting at $21.25/hour

Group benefits (health, dental and vision coverage)

A Group RSP program

A 40% discount on Urban Barn products

Opportunities for professional development and advancement

We offer a fun work environment with a collaborative team

Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.