Full Time Retail Associate (Optical): Waterloo, ON

The role

Location: 550 King St N. Waterloo Ontario

Hours: up to 40 hours per week (includes evenings and weekends)

Welcome to Specsavers - where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

As the face of Specsavers, our Retail Associates (Eyecare Consultants) play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience? No problem – we will provide full training and support to help you succeed.

Key Responsibilities

Welcome customers warmly, creating a friendly and approachable environment in the store.

Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.

Guide customers in selecting frames that suit their lenses and personal style.

Explain offers, products, and services clearly and confidently to ensure customers make informed choices.

Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).

Measure and adjust frames for a comfortable and precise fit.

Process orders for prescription glasses and contact lenses accurately and efficiently.

Schedule follow-up appointments to maintain excellent customer care.

Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

What We’re Looking For

Availability to work evenings and weekends is required for this role

A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience

Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.

Reliability and flexibility to work retail hours

Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice

Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results

Previous experience in retail or customer service is an asset - but not essential

Enthusiasm for learning about frames, lenses, and pre-testing procedures

Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Compensation: $18-22/hour. Determined based on experience.

Speccies' Benefits:

Vacation: 3 weeks of paid vacation (prorated for hours worked)

Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year

Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually

Friends & Family Discounts: 4 vouchers per year, each offering 25% off

Health & Dental Coverage: Comprehensive coverage starting on your first day (full-time only)

Health Care Spending Account (full-time only)

Employee Assistance Program: Confidential support for mental health, financial, and personal well-being

Career Growth: Ongoing investment in your professional development and advancement

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver our purpose

Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding

Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making

Compassionate: We care, support, and help each other

Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

Salary: $18-$22/Hour

Key information

Location

Waterloo

Contract type: Permanent

Area of interest: Eyecare Consultant

Apply by

31st October