KERING EYEWEAR Junior Sales Channel Operations Specialist

Summary

Job Description

Your opportunity

We are currently seeking a Junior Sales Channel Operations Specialist who will report to the Sales Channel Operations Manager as part of our dynamic Sales Channel Operations team in Padova.

Specifically, you will:

Support the management of the order to cash flow of the allocated customer portfolio promptly and accurately.

Collaborate with Sales and Operations functions driving and coordinating customer portfolio activities towards customer service excellence, revenue targets and optimization.

Ensuring compliance with business policies.

How you will contribute

You will support the management of customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results.

Proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:

Support the team in order flow management from order acquisition to order invoice in compliance with agreed trade terms

Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue

Rolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashion

Channel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations Area

Assist in identification of missing orders against target and timely involvement of Sales towards customer chasing

Order proposal (where applicable) based on channel/customer/assortment or other relevant criteria

Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer

Support during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc. through active participation in both organizational preparation and live execution.

Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing

Backorders and open orders portfolio management to ensure a clean sheet

You will contribute in commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelines.

You will act as customers’ first point of contact in case of order to cash topics.

You will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancements.

You will participate in ad-hoc sales-related activities.

Who you are

Business-related degree, or equivalent business experience

Previous experience (1-2 years) in similar role in a B2B customer service environment

Fluent English (minimum C1), with any additional languages of significant advantage

Experience with SAP (implementation of the same being an advantage), Excel and Power Point

International Sales experience within a B2B environment could be an advantage

Good business knowledge of order-to-cash flows

Working knowledge of Incoterms and customs rules

Proactivity and teamwork skills

Customer-oriented with a high, demonstrable level of flexibility

Problem-solver capabilities

Trustworthy, clear and open communication

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

What we offer:

Applicable CCNL: Addetti alle aziende che producono occhiali e articoli inerenti l’occhialeria.

Indicative starting compensation: 29.000€

Benefits: beyond what is required by the national collective bargaining agreement (CCNL) and applicable laws, additional benefits and initiatives are provided in compliance with current company policies.

Job Type

Regular

Start Date

2026-09-14

Schedule

Full time

Organization

KERING EYEWEAR S.P.A.