Team Manager - Mobile Case Management (Newcastle)

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Lead a Team. Shape Recovery Outcomes. Make a Real Impact.

We're looking for an inspiring Team Manager to lead our newly established Mobile Case Management team in Newcastle.

This is more than a leadership role - it's an opportunity to shape a growing team that helps injured workers rebuild confidence, overcome barriers and achieve successful return-to-work outcomes. Leading a team of Mobile Case Managers who work directly with workers, employers and treatment providers in the community, you'll play a key role in delivering meaningful impact every day.

Mobile Case Management is different to what has traditionally existed in NSW. Our Mobile Case Managers are true decision-makers who own the claim from start to finish. They are not working on behalf of others, and they are not a pseudo-rehabilitation function. This is genuine, best-practice mobile case management - face to face with workers, providers and employers, in workplaces and medcial professional rooms, building trusted relationships, supporting recovery and influencing safe, timely and durable return-to-work outcomes.

You'll have the autonomy to lead, coach and develop a high-performing team while influencing the future direction of this innovative service. Whether you're an experienced workers compensation leader or a people-focused manager looking to bring your coaching expertise to a purpose-driven organisation, this is your chance to make a genuine difference while advancing your career.

How you'll make an impact

As a Team Manager, you will:

Lead, motivate and develop a team of Mobile Case Managers to achieve outstanding service and return-to-work outcomes

Foster a positive, inclusive and high-performing team culture aligned to The Gallagher Way

Provide regular coaching, mentoring and professional development to support individual and team success

Manage team performance through clear goals, meaningful feedback and data-driven insights

Identify trends, risks and opportunities, implementing initiatives that improve customer outcomes and operational effectiveness

Support workforce planning, recruitment and onboarding activities

Promote compliance with business processes, legislative requirements and best-practice claims management

Collaborate with key stakeholders to continuously enhance service delivery and customer experience

Drive engagement, accountability and continuous improvement across the function

About you

We're looking for a people-focused leader who thrives in a fast-paced environment and enjoys helping others reach their potential.

You will bring:

Demonstrated leadership experience, including coaching, mentoring and developing high-performing teams

Experience within workers compensation claims management, injury management, rehabilitation, insurance, or another related environment

Strong performance management capability using both qualitative and quantitative metrics

Outstanding communication and stakeholder engagement skills

Proven ability to balance service quality, customer outcomes and operational performance

Strong organisational and time management skills

A strategic mindset with the ability to identify opportunities for continuous improvement

Resilience, adaptability and a collaborative approach to leadership

Why Gallagher Bassett?

At GB, we invest in our people and create opportunities for them to grow.

You'll enjoy:

Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.

Monthly RDO (Rostered Day Off) after the completion of your probationary period.

Paid Parental Leave to support your family life.

Reproductive leave.

A friendly, collaborative, and supportive working environment.

Opportunities for ongoing education and development, as well as genuine career progression.

Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.

Discounts and cash-back offers from hundreds of retailers.

Birthday leave – take a day off during your birthday month as a gift from GB!

Most importantly, you'll join a business where your leadership can genuinely influence outcomes for injured workers, customers and your team.

How to apply

Only candidates with the right to live and work in Australia will be considered for this position.

Agency candidates will not be considered for this position.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave

Novated Leasing opportunities

Two paid volunteer days annually

Health Insurance Discounts with our Group Insurance Plan

Employee Stock Purchase Program

Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support for yourself and immediate family members

Employee Recognition Awards and Service Milestone Recognitions

Peer Support Program

Annual flu vaccinations

Access to Reward Gateway – discount offers at over 350 retailers!

And

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.