Senior Product Manager

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Reporting to the Senior Manager, this role plays a critical role in developing and managing service offerings within our core transportation portfolio as well as specialized products within Purolator's Key Verticals; Retail/eCommerce, Industrial, Technology and Healthcare.

A Senior Product Manager operates with a high degree of ownership, leading complex product initiatives and contributing to product strategy development. This role focuses on designing and improving service offerings, optimizing the customer experience, and driving revenue and volume growth.

Responsibilities

Strategy: Lead the development & execution of product or portfolio strategy aligned with organization goals, market trends, and customer requirements. Identify service gaps, market opportunities, and areas for innovation

Insights: Stay updated on industry trends and competitors’ offerings to identify areas for differentiation and improvement. Understand and communicate market and customer trends that impact the product portfolio and generate business insights aligned with corporate strategy

Product Development: Lead collaboration with cross-functional teams including Operations, Customer Care, Marketing, and Sales to identify opportunities, define requirements, create business cases, and prioritize projects

Stakeholder Management: Build relationships with cross-functional partners to align on strategy, priorities, and business objectives, including engagement with senior stakeholders

Metrics & Analytics: Own product performance monitoring from a volume and revenue standpoint, define project KPIs, and measure performance to identify improvement opportunities

Job Duties

Lead the development of a product strategy and roadmap with short-, mid-, and long-term views aligned with Purolator’s business goals and industry challenges

Serve as subject matter expert and owner of assigned product portfolio(s)

Leverage data assets to identify insights and monitor portfolio performance

Lead complex cross-functional initiatives to drive revenue growth, customer experience, and volume

Develop business cases and bring new features and enhancements to market

Translate strategy into execution through business requirements and success metrics

Collaborate with Marketing and Communications on go-to-market strategies

Conduct post-launch assessments and implement continuous improvements

Make informed decisions in ambiguous and complex situations

Qualifications

Bachelor’s degree in business, marketing, economics, or related field

5+ years of experience in product management or similar role

Experience leading complex cross-functional initiatives

Strong analytical and problem-solving skills

Excellent communication and stakeholder management skills

Ability to influence without direct authority

Experience mentoring junior resources or co-op students is an asset

Strong prioritization and time management skills

Transportation and/or supply chain industry experience is an asset

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: Senior Manager Vertical Strategy

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Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

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We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.