Manager, Service Operations Planning

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

Position Title: Manager, Service Operations Planning

Department: Service

Compensation: $100,000 - $120,000 + annual bonus

Reports To: Global Director, Service

Location: Ontario, Canada

About the Role:

The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role is focused on building consistent processes for how preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting are planned, tracked, and executed across the BESS service portfolio. In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.

Responsibilities:

Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions

Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting

Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation

Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks

Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements

Monitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actions

Standardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needs

Conduct audits of service execution, workflow adherence, reporting accuracy, and process compliance across global regions

Develop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long-term process consistency

Required Qualifications and Skills:

Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related field

At least 5 years' of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work management

Strong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reporting

Hands-on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardization

Experience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regions

Exposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operations

Demonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methods

e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.

This is a current vacancy, and we are actively hiring for this position.

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