Customer Service Executive

Become a Customer Service Executive at TD SYNNEX!

We’re looking for a proactive and detail‑focusedCustomer Service Executive to deliver industry‑leading support to our customers. In this role, you’ll manageafter‑sales queries - including delivery issues, and order‑related questions, ensuring every customer feels supported, valued, and confident in their partnership with TD SYNNEX.

We’re not here to sell you a job. We’re here to welcome you into a culture that valuescuriosity, celebratesdiverse perspectives, and believes that great leadership starts withlistening.

If you’re passionate about problem‑solving, building relationships, and delivering exceptional service with accountability and clear communication, this role offers the opportunity to make a meaningful impact.

Why You’ll Love Working Here

Our benefits matter — but what truly sets us apart is how we work together. We’re big on trust, transparency, and making space for moments that matter.

Hybrid working

Private healthcare, matched pension, enhanced parental family leave

Moments that matter paid time off (yes, even for your pet’s birthday)

Four Business Resource Groups that champion inclusion and belonging

Clear progression paths and benchmarked salaries

Sustainability commitment: 19.2% year‑on‑year reduction in UK office energy consumption

A culture that values every voice and celebrates diverse perspectives

Our values guide everything we do — they’re not just posters on a wall:

Own It

Grow and Win

Dare to Go

Do the Right Thing

We’re proud to be aDisability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.

What You’ll Be Doing

Your purpose is to provideindustry‑leading customer service by managing after‑sales enquiries accurately, professionally, and with a focus on continuous improvement.

Investigate, advise on, and resolve after‑sales queries and delivery‑related issues

Act as the primary contact for customers, ensuring every query is managed through to resolution

Own and progress all cases within agreed service levels

Follow company policies, procedures, and delegation of authority when handling delivery situations

Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses

Highlight root‑cause issues and support the business in addressing them

Promote the use of TD SYNNEX’s e‑Business customer service tools

Support colleagues, contribute to shared goals, and maintain a strong team ethic

Uphold TD SYNNEX values in all actions and decisions

Support with additional duties as required

Above all, you’ll act as anadvocate for the customer, ensuring their experience is smooth, supportive, and solutions‑focused.

What You’ll Bring

We’re not looking for perfection — we’re looking for passion, purpose, and a commitment to excellent customer care.

Prior experience in business or customer service environments

Strong attention to detail and high levels of accuracy

Customer‑first mindset with excellent relationship‑building skills

Clear, confident communication (Verbal and Written)

Excellent organisation and time‑management abilities

Proven experience working effectively in a team

Working knowledge of Excel and Word (SAP R3 experience is desirable)

A proactive, positive approach and willingness to learn

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!