Operations Supervisor- Distribution- Night Shift

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Operations Supervisor – Automated Pharmacy Refill Center

Role Summary

The Operations Supervisor is responsible for leading day-to-day operations within a high-volume, highly automated Central Fill pharmacy environment. This role drives operational performance, ensures regulatory compliance, and leads a team focused on safety, quality, and service excellence for both McKesson and key customer partners.

Key Responsibilities

Operational Leadership & Execution

Lead daily production operations, ensuring safe, efficient, and compliant workflow execution across all shifts

Manage real-time operations including staffing assignments, workload balancing, system flow, and production thresholds

Proactively monitor performance trends (throughput, utilization, service levels) and take action to address risks and gaps

Optimize shift schedules and labor planning to align with business needs and customer commitments

Performance Management & Continuous Improvement

Analyze operational data to identify inefficiencies, performance trends, and improvement opportunities

Drive productivity, efficiency, and service-level performance against established KPIs

Lead root cause analysis (RCA) for operational issues and implement corrective and preventive actions

Partner cross-functionally to improve system performance, workflow design, and operational stability

People Leadership & Development

Provide clear direction, coaching, and accountability to frontline team members

Interview, hire, develop, and retain a high-performing, engaged workforce

Establish performance expectations and ensure timely feedback, recognition, and corrective action where needed

Build and maintain a structured training program, ensuring compliance with all SOPs, regulatory, and customer requirements

Standardization & Compliance

Develop, maintain, and continuously improve Standard Operating Procedures (SOPs)

Ensure adherence to pharmacy regulations, company policies, and quality standards

Lead incident investigations, ensuring thorough documentation, root cause identification, and customer-sensitive resolution

Cross-Functional & Customer Collaboration

Partner with facility leadership, system administrators, maintenance, and external vendors to resolve issues and support system performance

Coordinate pharmacy installations, system upgrades, and troubleshooting activities

Collaborate with distribution centers and transportation teams to ensure contractual service levels are met

Serve as a key point of contact in supporting customer experience and service reliability

Safety Leadership

Champion a safety-first culture, ensuring compliance with all safety programs and policies

Identify risks and drive corrective actions to maintain a safe working environment

Critical Requirements

Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities

Demonstrated ability to lead, motivate, and develop teams in a fast-paced operational environment

Strong analytical and problem-solving skills with the ability to make real-time decisions based on data

Effective verbal and written communication skills, with the ability to clearly convey insights and expectations

Proficiency in Microsoft Office and general system/automation tools

Flexible schedule required, including second shift, weekends, and rotational coverage based on business needs

Preferred Qualifications

Bachelor’s degree or equivalent experience

Experience in pharmacy operations, automation, supply chain, logistics, manufacturing, or distribution environments

Knowledge of regulatory and compliance standards (pharmacy, FDA, ISO, or similar)

Experience leading process improvement initiatives and driving operational excellence

Strong coaching, interviewing, and performance management capabilities

Work Environment & Physical Requirements

High-volume, production-driven environment with a focus on safety and precision

Ability to stand/walk for extended periods (8+ hours per shift)

Occasional lifting up to 50 lbs

Flexibility to work varying shifts, including nights and weekends

Ability to operate effectively in a regulated pharmacy environment (including applicable PPE requirements)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Our Base Pay Range for this position

$54,500 - $90,900

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

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