Senior Product Designer, Venues - Resy

As a Senior Product Designer on the Global Dining, Resy Venues team, you will create user-centered experiences and interfaces for products that help restaurants, wineries, hospitality businesses, and internal teams manage complex workflows with clarity and confidence. You will design across the end-to-end user journey, from early discovery and concept development through detailed interaction design, high-fidelity specifications, implementation support, and iteration after launch.

This role is best suited for a product designer with a strong B2B SaaS background who is comfortable working on complex systems, multi-step workflows, permissions, operational tools, and cross-platform experiences. You will partner closely with product managers, engineers, researchers, data partners, design leads, and business stakeholders to translate customer needs, business goals, and technical constraints into simple, elegant, scalable solutions.

You should be comfortable prototyping with AI-enabled tools, open to adopting new tools, and interested in improving team process while maintaining strong design judgment, customer empathy, and product quality.

Qualifications

Has at least 5 years of hands-on experience in or with a product design organization.

Has experience designing B2B SaaS products, operational tools, enterprise workflows, marketplace platforms, or other complex systems.

Demonstrates strong product thinking, including the ability to understand the problem being solved, who it is being solved for, and how design decisions connect to customer and business outcomes.

Has experience leading customer research activities, including planning conversations, talking directly with customers, facilitating usability testing, and synthesizing findings into actionable product and design direction.

Demonstrates strong UX skills across information architecture, multi-step flows, cross-platform experiences, prototyping, and high-fidelity execution.

Can handle complex projects, identify edge cases and dependencies, and bring clarity to ambiguous problem spaces.

Has strong visual and interaction design judgment, including layout, typography, hierarchy, accessibility, usability, and systems thinking.

Has expert knowledge of Figma and experience building organized, component-driven designs in a fast-paced product environment.

Is comfortable prototyping with AI-enabled tools and open to experimenting with new tools and process enhancements.

Communicates proactively and clearly, with strong attention to detail and a low-ego, collaborative approach.

Can share design solutions, rationale, and strategy in an engaging way with peers, partners, and leadership.

Has experience working closely with product and engineering partners in a cross-functional product development model.

Experience designing native iOS app experiences is a plus.

Has a portfolio of relevant product design work that illustrates your role, process, decision-making, and impact in solving specific customer and business problems.

Skills

Figma

AI-Design Workflows

Design Systems and Accessibility Design

Product Strategy and Requirements Gathers

Design Strategy and Thinking

Wireframing, Prototyping, and Interaction Design

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.