ServiceNow Developer

Req ID: 375548

We are currently seeking a ServiceNow Developer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Key Responsibilities:

Develop, configure, and customize applications on the ServiceNow platform

Implement and optimize workflow automation using Flow Designer and workflows

Build and maintain self-service password reset (SSPR) solutions

Design and manage knowledge bases for IT policies and FAQs

Configure ticket triage and intelligent routing using assignment rules and predictive intelligence

Create and maintain Service Catalog items, record producers, and request workflows

Develop scripts using Business Rules, Script Includes, UI Policies, and Client Scripts

Integrate ServiceNow with external systems via REST/SOAP APIs

Collaborate with business stakeholders to gather requirements and deliver solutions

Support platform upgrades, enhancements, and bug fixes

Required Skills Qualifications

6+ years of experience in ServiceNow development

Strong knowledge of:

ITSM modules (Incident, Problem, Change, Request)

Flow Designer and Workflow Editor

Service Catalog and Knowledge Management

Hands-on experience with:

Password Reset automation

Workflow automation use cases

IT policies/FAQ implementation

Ticket triage and routing mechanisms

Proficiency in JavaScript and ServiceNow Glide APIs

Experience in integration technologies (REST, SOAP, MID Server)

Understanding of Agile/Scrum methodologies

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Experience with Virtual Agent or chatbot implementations

Exposure to Predictive Intelligence / AI-based routing

Basic knowledge of CMDB and ITOM

Soft Skills

Good analytical and problem-solving skills

Strong communication and teamwork abilities

Ability to work independently and manage multiple tasks

Detail-oriented with a focus on quality

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.