Assistant Human Resources Manager - Holiday Inn Express Singapore Serangoon

What’s the job?

Assistant Human Resources Manager is responsible for overseeing all aspects of human resources in the hotel including recruitment, training, employees’ relations, performance management and compliance with legal requirements and IHG policies and procedures. Assistant Human Resources Manager also promotes a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

Your day-to-day

People

Be first point of contact for all team members in relation to human resources function and queries

Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey

Educate and train managers on HR disciplines to foster productivity and enhance performance

Welcome and conduct new team member orientation

Coordinate both internal and external training programs and send relevant employees for training

Ensure hotel or company hiring standards and applicable laws and regulations are followed

Build great relations with outside contacts

Assist in the recruitment, resourcing and reference checking of all new team members

Organize and assist in the employee engagement activities in the hotel

Assist in implementing new training programs in the hotel and make sure its completion by team members

Monitor training effectiveness and assess ongoing learning and development needs within the team

Implement employee recognition programs to boost morale and encourage high performance

Be creative and implement new initiatives within the allocated budget to boost employee’s engagement and positive work environment

Oversee performance appraisal processes, working with department heads to ensure regular feedback and development plans are in place

Manage employee improvement plans and support coaching efforts to enhance individual and team performance

Oversee maintenance of accurate and up-to-date personnel files and records for all employees

including payroll, attendance, and personal data

Prepare HR reports, tracking key metrics like turnover, retention, and training records

Guest Experience

Develop creative ways to inspire and motivate team members to provide guests with a unique experience

Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction

Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same

Acts as a Brand Hearted ambassador for the hotel

Financial

Prepare Human Resources department budget and control expenses

Monitor staffing to manage costs

Assist with payroll queries in a timely manner

Look for ways to increase productivity and decrease costs together with General Manager

Monitor WOT and make sure it is updated in a timely manner

Administer hotel-specific compensation packages, including benefits bonuses and insurances, and be updated with competitive pay structures

Communicate benefit options and policies clearly to employees, handle any inquiries and make sure that all policies are updated

Ensure compliance with law, health and safety regulations, and industry-specific standards

Oversee employee safety protocols and workplace inspections to maintain a safe environment for both staff and guests

Responsible Business

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

Ensure compliance with relevant employment laws, policies and procedures

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Assist to submit Team Member’s accident report (if any) to Ministry of Manpower promptly

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Participate in hotel projects when required

Perform any other duties as required

Visit forums, conferences and HR related events

What we need from you

Minimum Diploma in Human Resources Management or equivalent

2 years’ related experience in Human Resources, or an equivalent combination of education and experience

A positive and keen to learn attitude.

Must be proficient in written and spoken English and with good communication skills

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.